Experience:
06/2017 – 09/2022 Logistics Coordinator, Overseas Egypt Heliopolis, Egypt
Oversaw end-to-end freight forwarding operations, encompassing
import/export documentation, customs clearance, and cargo tracking,
achieving a 98% compliance rate with international regulations.
Negotiated with carriers and service providers to secure advantageous
rates and terms, resulting in a 12% reduction in overall freight costs.
Instituted digital tools to optimise booking and tracking processes,
decreasing manual workload by 20% and saving the company over 50
human hours per month.
10/2022 – Present Operation Manager, OSE For Logistics Services Sheraton, Egypt
Devised and implemented client-specific logistics solutions, elevating
customer satisfaction scores by 25% and fostering a 10% increase in
repeat business.
Collaborated closely with customs agents, carriers, and clients to address
shipment issues and ensure timely delivery, thereby enhancing client
satisfaction and retention rates.
Refined customs clearance processes through proactive collaboration with
regulatory agencies, guaranteeing 100% compliance with international
trade laws and diminishing customs-related delays by 18%.
Education:
Bachelor's Degree, Accounting (English Section)
Skills:
Project Management
End to End operations
Leadership
Customer Service Skills
Logistics Coordination
Additionally:
Results-driven Logistics Coordinator with over 5 years of professional
experience in freight forwarding and logistics management. Proven track
record of achieving a 98% compliance rate in international regulations and
reducing freight costs by 12% through strategic negotiations. Adept at
implementing digital solutions that optimise logistics processes, enhancing
operational efficiency. Committed to delivering exceptional client satisfaction
and compliance, poised to contribute positively to any logistics operations.
