Resume Guest Experience/Relations Agent and Concierge in Portugal Lisbon

SLS Barcelona, Barcelona Present Guest Experience Agent Delivered personalized 5-star service to exceed guest expectations Managed concierge services, ensuring tailored experiences Provided dedicated support and discretion for VIP guests Collected guest feedback to support service improvements Coordinated with departments to ensure seamless luxury experiences Technologies: Opera Cloud, Duve, Sabre - Nuvola THR: Strategic Tourism Advisors, Barcelona 09/2024-04/2025 Junior Tourism Consultant Collected and analyzed data for international tourism projects to support strategic recommendations Created engaging client presentations to communicate key findings and insights Participated in client and internal meetings, contributing to discussions and reporting progress The Social Hub Barcelona Poblenou 09/2022-09/2023 Front-Desk Agent Participated in the opening of TSH Barcelona Poblenou 2-months training of Hybrid Hospitality Processes Welcoming guests at reception; check-ins and check-outs Communicated with guests through different channels Leading and organising tours of the spaces Hosting events Technologies: MEWS, MS Office, Revinate, OTA Platforms, SALTO Dolead, Paris 03/2022-07/2022 Business Development Representative Prospecting leads through e-mail and LinkedIn campaigns and cold calling Building prospection lists through Market Sizings Attending Business Fairs to approach prospects Fut-Ure Recruitment & Technology, Barcelona 09/2021-03/2022 IT Acquisition Specialist Sourcing and interviewing of IT and Business profiles Participation in HR and Team Management processes Technologies: LinkedIn Recruiter, Microsoft Office

2023-2024 EADA BUSINESS SCHOOL MSc of Hospitality & Tourism Management 2021 CATÓLICA LISBON SBE BSc Exchange Semester 2018-2021 MAASTRICHT UNIVERSITY BSc of International Business

Adaptability Teamwork Problem Solving Interpersonal Communication Proactivity Critical Thinking Dutch (Native) Italian (Native) French (Fluent) English (Fluent) Spanish (Proficient) Portuguese (Beginner)

English

I am a dynamic and service-driven hospitality professional with experience in Guest Experience and Front Desk operations. My international background has strengthened my adaptability, problem-solving abilities, and commitment to delivering exceptional guest service. As a Guest Experience Agent in a 5-star luxury hotel, I’ve refined my communication, multitasking, and attention to detail through high-level conciergerie and personalized service, always focused on creating memorable guest experiences.