Experienced Front Office Assistant | Aspiring Concierge | Customer Service Specialist
Restaurants - Cafes - Hotels
Experience:
Front Office Assistant – Omega Gardens Hotel, Nyeri (Jan 2020 – Dec 2022)
Welcomed and assisted guests, handled bookings, check-ins/outs.
Provided tourist info and directions.
Maintained front desk and responded to inquiries professionally.
Managed guest requests and complaints.
Administrative Attaché – Kenya Power, Ruiru (May 2023 – Aug 2023)
Supported customer service and communication tasks.
Organized documents and assisted in HR, procurement, and filing.
Helped improve daily office operations
Education:
Diploma in Business Management (Ongoing)
Mount Kenya University (MKU)
Expected Graduation: 2026
Human Resource Management level 5 (In Progress )
Technical Training and Technology Institute (TTTI)
2024 – Present
Certificate In Business Management
Mount Kenya University
2022–2024
Jodan College of Technology
Certificate of computer packages
Jan–March 2021
St Annurite secondary school
Kenya Certificate of Secondary Education
2015-2019
Skills:
Guest relations & concierge support
Front desk operations
Customer service & complaint resolution
Time management & multitasking
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Document filing & office administration
Communication (verbal & written)
Hospitality & service coordination
Additionally:
Certificate in Computer Packages – Jodan College of Technology (2021)
Leadership Certificate – Thika Primrose School
Friendly, dependable, and fast learner
Highly adaptable and detail-oriented
Referees available upon request
