Handymen - Working specialties
Experience:
Tim Hortons UK & Ireland Ltd.
Shift Manager – Falkirk (Stenhousemuir Drive-Thru)
May 2023 – Present
• Manage shifts in a high-volume drive-thru store with weekly sales between £17K–£20K.
• Supervise a team including 1 restaurant manager, 3 shift managers, and 15 team members.
• Ensure smooth operations, staff productivity, and excellent customer service.
• Monitor and manage labour hours in line with sales.
• Meet and exceed KPIs.
• Manage stock levels, wastage, and forecasting.
• Oversee ordering and ensure accurate inventory.
McDonald’s India
2nd Assistant Manager
September 2018 – May 2023
• Led department operations and team performance during shifts.
• Conducted pre-shift briefings and ongoing staff training.
• Managed inventory and supply chain processes.
• Handled data reporting using advanced Excel functions.
• Ensured high levels of guest satisfaction through active feedback monitoring.
• Maintained equipment via planned maintenance schedules.
• Enforced health, safety, and security standards.
• Resolved HR issues including discipline and administrative tasks.
Education:
Post graduated
Skills:
✅ Leadership — Motivate & guide team to meet goals.
✅ Time Management — Prioritize tasks & ensure timely service.
✅ Customer Service — Handle complaints & ensure guest satisfaction.
✅ Problem-Solving — Quickly resolve staff & customer issues.
✅ Communication — Clear instructions to staff & positive guest interactions.
✅ Team Building — Train, support & develop team members.
✅ Cash Handling — Manage tills, close shifts & maintain accuracy.
✅ Inventory Control — Monitor stock & reduce waste.
✅ Attention to Detail — Ensure quality, cleanliness & compliance.
✅ Adaptability — Stay calm under pressure & adjust to changing needs.
Language skills:
English
Hindi
Additionally:
My name is Samson Walter, and I am currently working as a Shift Manager at Tim Hortons in Stenhousemuir. I am writing to express my interest in any available Shift Manager or ARM opportunities.
By May 2025, I will have completed two years of residence in the UK. My current visa is valid until March 2026, and I am now exploring new opportunities to continue growing professionally in a dynamic work environment.
If you are currently looking for candidates for a Shift Manager/ Assistant Manager role, I would be grateful if you could consider my profile. I am confident that my experience in managing operations, leading teams, and delivering excellent customer service aligns well with the requirements of the role.
