Resume Office Assistant in Bulgaria Albena

Work Experience Immigration Consultant JN Visa & Immigration Consultant | July 2024 – Present - Advising clients on visa and immigration options based on their individual circumstances. - Preparing and submitting visa applications in compliance with current immigration laws. - Liaising with government authorities, embassies, and consulates for application approvals. - Handling client inquiries and providing timely updates throughout the immigration process. - Maintaining accurate records and ensuring data confidentiality and compliance Case Work Officer Inspiring Education, Mirpur AJK | March 2018 - Jun 2024 • Managed visa and immigration applications, ensuring completeness and compliance with legal standards. • Provided expert advice on appropriate visa options and maintained up-to-date knowledge of immigration laws. • Liaised with embassies, consulates, and authorities for approvals and case resolution. Case Work Officer Sonyal Enterprises Pvt Ltd Mirpur AJK | June 2011 - Feb 2018 • Assess and review client visa and immigration applications, ensuring all required documentation is complete, accurate, and meets legal standards. • Advise clients on the most appropriate visa options based on their personal circumstances and immigration goals. • Handle client queries and concerns throughout the visa and immigration process, providing clear and professional guidance. • Maintain up-to-date knowledge of immigration laws, regulations, and policies, including changes in visa rules and processing timelines. • Prepare and submit visa applications, including all necessary forms and supporting documents, to relevant immigration authorities. • Track the status of visa applications and update clients on progress, ensuring timely follow-up. • Liaise with embassies, consulates, and government agencies to resolve issues related to client applications and to obtain necessary approvals. • Draft and submit legal letters, petitions, and appeals on behalf of clients when required. • Maintain accurate and confidential client records, ensuring compliance with data protection regulations. • Provide administrative support, including scheduling client consultations, managing appointments, and preparing case files. • Prepare reports on case statuses and outcomes for internal and external stakeholders. Customer Service Assistant Gerry’s International UK Visa | March 2008 - Sep 2010 • Provide expert advice and support to customers regarding UK visa and immigration services. • Handle inbound customer inquiries via phone, email, and in-person, offering clear and concise information about the visa application process, requirements, and timelines. • Assist customers with online applications, troubleshooting issues and offering guidance as needed. • Manage and schedule customer appointments for biometric submissions and document verification. • Maintain accurate records of customer interactions, application statuses, and follow-up actions in the CRM system. • Ensure that all customer service standards and compliance protocols are met consistently. • Resolve customer issues or concerns promptly and professionally, escalating matters when necessary. • Provide feedback and insights to the management team to improve service delivery and customer satisfaction. • Stay up-to-date on changes to visa policies, regulations, and application processes to ensure accurate information is always provided. Data Entry Operator National Database & Registration Authority Pakistan | Sep 2005 - March 2008 • Accurately enter data from documents, forms, or scanned images into the NADRA database system. • Review and verify the completeness and accuracy of data before entering it into the system. • Ensure that data is processed in a timely manner, meeting established productivity and quality standards. • Maintain and update personal records, including details related to national ID cards, family registration certificates, and other government-issued documents. • Perform regular data audits to identify and correct any discrepancies or errors in the database. • Assist in the preparation of reports and documents related to data entry activities. • Maintain confidentiality and security of sensitive personal and governmental data. • Assist customers with inquiries related to data entry processes and the status of their applications. • Ensure compliance with NADRA’s policies, procedures, and regulations while handling sensitive information. • Support other team members and departments in achieving overall operational goals and objectives. • Stay updated on any changes to data entry protocols and government policies regarding national registration services.

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• Public Relations: Strong communication and interpersonal skills, ideal for customer facing roles. • Leadership & Coordination: Experience in team management and leadership in various roles. • Sports: Passionate about playing cricket and maintaining an active lifestyle. • Hobbies: Reading books, internet surfing, and exploring new technologies.

English

• Professional Computer Diploma (6 Months) . Driving license