Experience:
Fairmont The Norfolk | Nairobi, Kenya | 08/2022 – Present
• Inspected and Sustained guest rooms to exceed cleanliness standards.
• Reduced room turnover time by 20% while ensuring high-quality service.
• Handled guest requests for extra linens, toiletries, and personalized cleaning.
• Operated cleaning equipment (vacuums, buffers, upholstery cleaners) efficiently.
• Prepared VIP rooms with meticulous attention to detail.
• Participated in special cleaning projects assignments during renovation or
low occupancy periods.
• Upheld professional appearance and adhered to hotel grooming standards.
Laundry Attendant
Baobab Beach Resort & Spa | Kenya | 07/2016 – 03/2020
• Extended linen lifespan through proper folding, storage, and stain treatment.
• Maintained laundry equipment and adhered to safety protocols.
• Prepared wash solutions with detergents, bleach, and fabric softeners.
• Inspected garments for stains and damages before processing.
• Conducted routine cleaning of laundry equipment and filters to ensure safe efficient operation.
• Ensured guests’ and employees’ clothing items are handled with care and returned accurately.
Laundry & Dry Cleaning Assistant
Laundrylux Laundry and Dry Cleaners | Kenya | 06/2014 – 04/2016
• Sorted, labeled, and stored customer laundry items accurately.
• Pressed and folded garments using irons and steamers.
• Assisted in equipment maintenance and stain pretreatment.
• Upheld and operated washing machines, dryers and related equipment to
company standards.
• Conducted routine cleaning of laundry equipment and filters to ensure safe
efficient operation.
Education:
Bandari Maritime Academy
Skills:
Cleaning & Sanitization: Expert in dusting, floor polishing, restroom servicing, and safe chemical handling.
• Laundry Management: Proficient in sorting, washing, folding, and maintaining linens with care.
• Inventory Control: Skilled in managing supplies and ensuring timely restocking.
• OSHA Compliance: Knowledgeable in workplace safety and proper chemical disposal.
• Customer Service: Responsive to guest requests, including VIP and special accommodations.
• Equipment Operation: Experienced with wet-vacuums, buffing machines, and industrial washers/dryers.
Additionally:
Consistently exceeded cleanliness benchmarks, earning positive guest feedback.
• Improved efficiency in room preparation, contributing to higher guest satisfaction.
• Fulfilled special requests for VIP guests, enhancing their overall experience
