Experience:
With over 15 years of hands-on experience in IT Support, I’ve honed a deep understanding of systems, troubleshooting, and optimizing technologies to ensure smooth operations. My expertise spans across various domains, from providing exceptional end-user support to managing complex network infrastructures and ensuring robust security protocols. Throughout my career, I've consistently delivered innovative solutions and proactive strategies that keep businesses running at peak performance. Whether it's quick problem resolution, system upgrades, or strategic IT planning, my commitment to excellence is evident in every task I tackle.
Education:
I hold over 15 years of experience in IT support and am currently advancing my skills in cybersecurity. I am enrolled in the University of the People, studying Networking and Application Security. My learning path includes practical experience in remote support, endpoint management, and ethical cybersecurity practices. I also actively contribute to OSINT and SCADA security research under the alias OpenIntelHunter on GitHub, focusing on responsible disclosure and passive reconnaissance.
Skills:
IT Support Expertise (15+ Years): Proven experience in remote technical support, troubleshooting, and end-user assistance. Skilled with Windows, macOS, Android, and iOS systems, with deep knowledge of device configuration, system optimization, and software installation.
Endpoint & User Management: Hands-on experience with Active Directory, Office 365 administration, VPN setup, and endpoint security tools. Capable of managing user accounts, permissions, and secure remote access for distributed teams.
Cybersecurity & OSINT: Focused on industrial systems security and passive reconnaissance. I perform open-source intelligence (OSINT) research, identify exposed ICS/SCADA endpoints (e.g., Modbus, port 4443), and engage in responsible disclosures. I share findings under the alias OpenIntelHunter on GitHub.
Networking Fundamentals: Currently studying Networking and Application Security through the University of the People. Understanding of TCP/IP, network scanning, remote access protocols, and vulnerabilities in industrial control environments.
Languages & Communication: Fluent in English and Spanish; conversational Italian. Strong written communication skills, capable of documenting procedures, writing technical blog posts, and clearly reporting security concerns.
Adaptability & Remote Readiness: Experienced in working remotely across different time zones. Resourceful, independent, and capable of adapting to new tools, technologies, and environments quickly.
Additionally:
I'm available and willing to relocate.
