Experience:
Results-driven hospitality professional with over 20 years of
experience in five-star hotels, aviation catering, and restaurants
operations. Expertise in F&B management, quality assurance,
cost control, and team leadership. Proven track record in setting
up new hotels, improving operational efficiency, and delivering
exceptional guest experiences. Adept at multicultural team
management, SOP implementation, and driving profitability
through innovative strategies.
Education:
bachelor's degree in hospitality management
Skills:
CORE COMPETENCIES
Operations Management: Hotel
setup, SOP development, staff
recruitment, and training.
F&B Expertise: Menu planning,
cost control, quality assurance,
and banquet management.
Leadership: Multicultural team
leadership, staff development, and
performance management.
Customer Service: Guest relations,
service recovery, and loyalty
program development.
Cost Control: Budgeting, vendor
management, and waste
reduction strategies.
Quality Assurance: Internal
auditing, HACCP compliance, and
food safety regulations.
Additionally:
Hands-on leadership attributes
