Resume Sales/Marketing and Banks in Liechtenstein Shan

Branch Manager (Marketing) Blossom Works and Services Ltd., Abakaliki, Ebonyi State, Nigeria May 2021 - Present * Expanded customer base by 25% through targeted marketing to state UBEB, local government, and ministry employees, focusing on healthcare and education sectors. * Enhanced customer satisfaction by directly addressing and resolving complaints, leading to a 30% improvement in customer retention. * Played a key role in strategic meetings, contributing to a 20% increase in branch revenue through innovative marketing strategies. * Managed ledger preparation for multiple departments, ensuring financial accuracy and transparency. Head Marketing Manager Pickmeup International Company, Uyo, Akwa Ibom State, Nigeria. July 2019 - March 2020 * Developed partnerships with over 100 cab drivers, significantly increasing service availability and customer satisfaction. * Led mobile marketing initiatives that resulted in a 40% growth in user base. * Coordinated a team of part-time marketers, fostering a collaborative environment that boosted marketing campaign success rates. Community Tax Liaison Officer Federal Ministry of Finance Project (VAIDS), Abakaliki, Ebonyi State, Nigeria November 2017 - May 2019 * Conducted extensive public education campaigns on the Voluntary Assets and Income Declaration Scheme (VAIDS), leading to a 15% rise in tax compliance. * Facilitated outreach programs that successfully registered over 500 new taxpayers, significantly boosting government revenue. * Developed and delivered training modules on tax systems, enhancing public understanding and acceptance of tax obligations. * Collaborated with local communities to organize tax clinics, which demystified tax processes and encouraged voluntary compliance. Sales Executive ARM Pension Managers Ltd., Abakaliki, Ebonyi State, Nigeria July 2014 - March 2017 * Organized and led educational seminars on the new contributory pension scheme, enhancing client understanding and trust, which resulted in a 20% increase in registrations. * Managed client interactions, addressing complaints and ensuring satisfaction, which improved customer service metrics by 35%. * Handled the sale of Additional Voluntary Contributions (AVC) and Expression of Interest (EOI), contributing to a 10% growth in additional revenue streams. * Streamlined the process of receiving, sorting, and recording financial documents, improving efficiency by 25%. Vice Principal Progress High School, Aguogboriga, Abakaliki, Ebonyi State, Nigeria February 2013 - June 2014 * Taught Economics, Business Studies, and Book-Keeping, contributing to a 10% improvement in student performance in these subjects. Teacher National Youth Service Corps (NYSC), Uyo, Akwa Ibom State, Nigeria October 2010 - October 2011 * Taught Economics to senior students, achieving a 90% pass rate in final examinations.

Bachelor of Science (Hons) in Economics * Ebonyi State University, Abakaliki, Nigeria ° Graduation: December 2009 ° GPA: Second Class Lower Division Senior Secondary Education * St. Augustine's Seminary School, Abakaliki, Nigeria ° WACE & NECO, 2004 Primary Education * Ebonyi State University Primary School, Abakaliki, Nigeria ° First School Leaving Certificate, 1998

Marketing & Sales: * Strategic Marketing Planning * Customer Acquisition & Retention * Digital Marketing Strategies Leadership & Management: * Team Building & Leadership * Project Management * Conflict Resolution Analytical & Technical: * Financial Analysis * Data Analysis in Excel * Risk Management Communication: * Public Speaking * Presentation Skills * Negotiation Additional Skills: * Adaptability to Changing Circumstances * Creativity in Problem-Solving * Social Intelligence

English

CERTIFICATION * Associate Member, Chartered Institute of Loan & Risk Management of Nigeria (ACILRM), July 2024 * B.Sc. (Hons) in Economics, Ebonyi State University, December 2009 * Certificate in Information Technology, University Computers Ltd, 2010 * Latin Examination Certificate, 2003 * Senior Secondary School Certificate, West African Examination Council (WACE) & National Examination Council (NECO), 2004 * First School Leaving Certificate, 1998 PROFESSIONAL DEVELOPMENT (Training & Workshops) * #YouthThrive Cohort 2 (Product Management), Sponsored by Access Bank and Federal Government of Nigeria, CareerEx, July - September 2024 * Harnessing Artificial Intelligence for Effective Risk Management, Chartered Institute of Loan & Risk Management of Nigeria (CILRM), July 27, 2024 * Digital Marketing Training, Alexandria Consulting Firm, July 2 - August 4, 2019 * Voluntary Assets and Income Declaration Scheme (VAIDS) Training for Community Tax Liaison Officers, Federal Ministry of Finance, November 20 - 25, 2017 * ARM Pension Business Presentation and Selling Skills, Global Consult Limited, April 7 - 9, 2016 * Certificate on Information Technology Training Program, University Computers Ltd, April 1 - September 30, 2010