Experience:
Customer Service Representative, 04/2024 - 07/2025
BM Curtains - Athiriver, Kenya
•
Addressed customer service enquires quickly and accurately.
•
Assisted customers with product-related questions, feedback and
complaints.
•
Maximised customer satisfaction by resolving service issues promptly.
Factory Worker, 01/2023 - 02/2024
Grupo Trading Company - Athiriver, Kenya
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Maintained cleanliness and organisation in work area, following strict
health and safety guidelines.
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Moved materials to work areas and helped load production machinery.
•
Adapted to various roles within the factory as required, demonstrating
versatility and willingness to learn.
Volunteer , 10/2022 - 11/2022
KENSUP Programme - Mavoko, Kenya
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Collaborated with team members to achieve target results.
•
Managed complaints with calm, clear communication and problem-
solving.
•
Built and maintained courteous and effective working relationshi
Education:
Bachelor of Science: Bsc. In Community Health and Development ,
08/2017 - 06/2022
Jomo Kenyatta University of Agriculture and T echnology - Juja,
Kenya
Secondary School Certificate , 02/2013 - 12/2016
Lena Girls Secondary School - Yathui, Kenya
Skills:
• Inventory management
• Receiving
• Packing
• Storing
• Adaptability
• Team work
• Communication
• Physical stamina
