Resume IT Manager in UAE Sharjah

IT Manager ORSAC, Head Office, Lyon, Auvergne-Rhône-Alpes May 2022 - Now Current • Oversaw comprehensive information technology management across the group • Administered Microsoft Azure environments, enhancing cloud service utilisation • Executed system and network administration to ensure optimal performance and security • Managed tenant details through various Microsoft Admin Centers, including Intune, Entra, Exchange Online, Microsoft 365 and Microsoft Defender • Access Conditions Implementation: Implemented Conditional Access policies on the Microsoft 365 tenant to enhance security and control user access based on device compliance, location, and risk level. • Custom Ticketing Tool Development: Designed and deployed a custom ticketing system using SharePoint and Microsoft Teams, enabling streamlined incident tracking, automated workflows, and improved collaboration between IT teams and end users. • Cloud-Based GLPI Deployment: Deployed and configured a cloud-hosted GLPI instance to manage IT assets, service requests, and incident tracking. Customized the platform to align with organizational workflows and improve IT service delivery across multiple sites. • Scripting & Automation – Scripting in PowerShell for some tenant settings (RBAC, GAL) • Cybersecurity, Data Protection & Compliance – GDPR, ISO 27001, and internal audit practices with the security system team • Led critical projects to push forward IT initiatives and drive innovation like : • Email Migration Project: Led the migration of on-premises mailboxes to Microsoft 365 for a group of 2,600 users with diverse usage profiles ( each migration with a different scenario). Oversaw planning, execution, and coordination between technical teams to ensure a smooth transition with minimal disruption.Language proficiency • Internet Link Harmonization: Managed a project to standardize and optimize internet connectivity across approximately 40 geographically distributed sites. Ensured consistent performance and security standards across all locations. • Telecom Operator Transition: Directed the change of telecom providers for all group facilities, covering over 600 phone lines. Coordinated the portability schedule, managed stakeholder communication, and ensured seamless integration between entities and service providers. • IT Core Network Harmonization: Led the standardization of core IT infrastructure across all managed facilities, including switches, firewalls, and Wi-Fi access points. The goal was to unify IT architecture and operational practices across the group. Actively contributed to the project steering committee (COPIL), including drafting the technical specifications, defining technological prerequisites for each infrastructure layer, and establishing the scope of intervention for the selected service provider. Managed coordination between internal stakeholders and external vendors, and participate • Starting Copilot AI Integration on Microsoft 365 Tenant • Carry out training for users • Team management • Mentoring an IT Apprentice – Higher National Diploma and Bachelor's Degree Support • I provided guidance and technical support to an apprentice pursuing a HND in IT and later a Bachelor's degree. My responsibilities included: • Assisting with academic and professional development in areas such as networking, system administration, and cybersecurity. • Supervising hands-on projects and helping the apprentice apply theoretical knowledge in real-world scenarios. • Offering regular feedback, troubleshooting assistance, and career advice to foster autonomy and confidence. • Coordinating with educational institutions to align learning objectives with workplace tasks. • Monitoring Tools – Experience with tools like GLPI • Resolved incidents promptly to minimise service interruptions and enhance user experience IT Project Officer ORSAC, Head Office, Lyon, Auvergne-Rhône-Alpes July 2021 May 2022 Network Administration – Configuration, monitoring, and troubleshooting of LAN/WAN networks Cybersecurity – Risk assessment, vulnerability management, incident response System Maintenance – Windows & Linux server administration, updates, and patch management Technical Support – End-user assistance, hardware/software troubleshooting, and ticketing systems IT Project Management – Planning, execution, and monitoring of IT infrastructure projects Cloud Technologies – Starting Managing Microsoft tenant Scripting & Automation – Scripting in PowerShell for some tenant settings (RBAC, GAL) Documentation & Reporting - Technical documentIT Referent (Work-Study – Bachelor's Degree) Children's home, ORSAC, Lyon, Auvergne-Rhône-Alpes October 2020 July 2021 Configure, manage, and troubleshoot devices through Active Directory Support and maintain some users in the Microsoft 365 environment (Teams, OneDrive, Outlook, SharePoint, etc.) Assist in network deployment, configuration, and support Inventoring Provide remote and onsite IT support to clients as needed Maintain documentation for client environments and support history Ensure compliance with IT policies and procedures, including data security standards Assist in onboarding/offboarding users, device lifecycle management, and license allocation Thesis Writing on the IT Maturity Level of the facilitie Web Development Apprentice CTMS - Expert anti fraude, Lyon September 2019 September 2020 WordPress Development & Customization • Install, configure, and maintain WordPress websites. • Customize themes using PHP, HTML, CSS, and JavaScript. • Create and modify child themes to preserve updates. • Develop custom plugins or adapt existing ones to meet specific needs. • Optimize website performance (caching, image compression, lazy loading). Content Management & SEO • Manage and update website content via the WordPress dashboard. • Implement SEO best practices (Yoast SEO, meta tags, sitemaps). • Structure content for readability and accessibility (WCAG compliance). Security & Maintenance • Apply regular updates to WordPress core, themes, and plugins. • Monitor and enhance website security (firewalls, anti-spam, backups). • Troubleshoot and resolve bugs or compatibility issues. Analytics & Reporting • Integrate tools like Google Analytics and Search Console. • Track user behavior and generate performance reports. • Suggest improvements based on data insights • Testing & Deployment • Test websites across browsers and devices (responsive design). • Use staging environments for safe updates and deployments. • Ensure smooth migration from local to live environment Customer Service Advisor AVEM, Lyon 2018 2019 • Client Relationship Management: • Ensuring customer satisfaction by providing personalized assistance, handling inquiries, and maintaining strong client relationships. • Incident Resolution: • Diagnosing and resolving technical issues related to payment systems and services, ensuring minimal disruption to client operations. • Electronic Payment Terminal (EPT) Support:• Managing the deployment, configuration, and troubleshooting of Electronic Payment Terminals (TPE), including remote assistance and coordination with field technicians. • Assigning static or dynamic IP addresses based on client infrastructure. • Service Coordination: • Collaborating with internal teams to escalate complex issues, follow up on service requests, and ensure timely resolution. • Documentation & Reporting: • Maintaining accurate records of client interactions, incidents, and solutions provided, contributing to continuous service improvement.

Bachelor's degree in Computer Science Conservatoire National des Arts et Métiers January 2020 January 2021 Mention Assez Bien Higher National Diploma in Software Development Conservatoire National des Arts et Métiers January 2019 January 2020 High School Diploma in Human Resources Management Lycée Boissy d'Anglas

Cybersecurity End-User Support System Administration Microsoft Admin Centers Project leadership Microsoft Azure Network Administration Scripting & Automation Monitoring tools Be proactive Communication Mentoring & Coaching Adaptability Strategic thinking Management Problem-Solving Patience Autonomy

Arabic English

ISO/IEC 27001 Certification Over 44 hours of Microsoft training Artificial Intelligence enthusiast