Resume Debt Collector in Kenya Nairobi

Kenya Commercial Bank Ltd. – Monitoring and Centre Analyst (2020 – Present) Provide first-level IT support, real-time system monitoring, and incident management. Prepare reports, coordinate service disruptions, and maintain monitoring tools to ensure smooth banking operations. Ministry of Lands and Physical Planning – Finance Intern (2019) Assisted in budgeting, expenditure tracking, and financial reporting. Supported audits, managed transactions, and ensured compliance with financial policies. Daproim Africa – Transcriptionist & OCR Analyst (2017 – 2018) Delivered accurate transcription of audio/video content and digitized documents using OCR tools. Handled data analysis and reporting with high attention to detail. Supreme Business Solutions – Assistant Accountant (2013 – 2016) Prepared payroll, tax returns, and financial statements. Supported POS systems, QuickBooks, and Sage; conducted inventory checks; and supervised junior staff. Serena Sweetwaters Tented Camp – Accounts Intern (2013) Compiled daily revenue/cost reports, verified financial data, and supported inventory management across hotel departments.

Bachelor of commerce -Finance

Virtual Assistance & Remote Administrative Support IT Systems Monitoring, Incident Management & Technical Support Financial Administration, Budgeting & Payroll Processing Data Entry, Transcription (Audio/Video) & OCR Reporting Calendar, Email & Stakeholder Management CRM & Ticketing Systems (ServiceNow, JIRA) Accounting Software: QuickBooks, Sage & POS Systems Microsoft Office Suite & Google Workspace Proficiency Inventory Management & Business Process Automation Strong Communication, Team Collaboration & Customer Service Time Management, Multitasking & Problem-Solving Accuracy, Attention to Detail & Adaptability in Fast-Paced Environments.

English

PROFESSIONAL SUMMARY Detail-oriented and proactive Virtual Assistant with a strong background in IT monitoring, administrative support, finance, and customer service. Over 5 years of experience in fast-paced environments requiring technical, organizational, and communication skills. Demonstrated ability to handle multiple tasks efficiently, support executive teams, and manage digital tools and systems with minimal supervision.