Restaurants - Cafes - Hotels
Experience:
Waitress
Luxury Hotel Name — Aba, Nigeria
2023 – present
Delivered exceptional, personalized service to discerning guests in a high-end dining environment, ensuring a memorable experience.
Took and accurately recorded food and beverage orders, catering to special dietary needs and preferences.
Presented menus and offered expert recommendations on dishes and wine pairings.
Coordinated seamlessly with kitchen and bar staff to ensure timely and flawless order delivery.
Maintained impeccable cleanliness and presentation standards of the dining area in accordance with luxury hotel protocols.
Processed payments with precision, handling cash and electronic transactions efficiently.
Responded promptly and professionally to guest inquiries and concerns, enhancing customer satisfaction.
Assisted in mentoring new waitstaff to uphold the hotel’s standard of excellence and professionalism.
Education:
Higher National Diploma in Biology/microbiology
Skills:
Delivered exceptional customer service in a high-end hospitality environment
Strong verbal communication and active listening skills
Efficient in multitasking during high-pressure, fast-paced service hours
High attention to detail in order accuracy, table setting, and presentation
Proficient in POS systems and handling cash/card transactions
Skilled in conflict resolution and handling guest complaints professionally
Team-oriented with a focus on seamless coordination and support
Confident in upselling menu items and enhancing guest experiences
Effective time management and prioritization of tasks
Maintains a professional appearance and demeanor at all times
Additionally:
Language Skills
English: Fluent – excellent verbal and written communication