Customer service associate
No experience - Students - Other
Experience:
Krishna Skoda, Jalandhar — Customer Relationship Executive (Apr 2025 – Aug 2025)
• Assisted customers with inquiries and provided detailed product knowledge.
• Scheduled and managed test drives to improve customer engagement.
• Conducted follow-ups and outbound calls to maintain client relationships.
• Supported sales team with lead generation and conversion tracking.
Amazon — Customer Service Associate (Oct 2024 – Mar 2025)
• Handled multiple customer queries via chat with accuracy and professionalism.
• Resolved issues quickly while maintaining a polite and helpful tone.
• Managed multiple chats simultaneously ensuring fast response times.
Sukhraj Tutorials — IELTS & Spoken English Tutor (Dec 2021 – Oct 2024)
• Delivered English lessons focusing on speaking, grammar, and vocabulary.
• Prepared students for IELTS exams using strategies for all modules.
• Created customized lesson plans for individual learning needs.
Education:
Jawahar Navodaya Vidyalaya, Jalandhar
Senior Secondary – 89.2% (2020)
Matriculation – 80% (2018)
Skills:
• Excellent communication and interpersonal skills
• Customer service & client handling expertise
• Problem-solving and decision-making
• Lead generation & follow-up
• Time management & multitasking
• Ability to work independently or in teams
• Adaptable and quick learner
Language skills:
English
Hindi
Additionally:
• Open to relocation and immediate joining
• Looking for international opportunities with visa sponsorship and accommodation
• Languages: English, Hindi, Punjabi