Experience:
Hotel Operations & Management Associate
Grand Sylhet Hotel & Resort
Sylhet — 2021 to 2024
Supervised day-to-day hotel operations including front desk, housekeeping, and guest services.
Ensured a high standard of customer satisfaction by handling guest inquiries, complaints, and special requests.
Coordinated staff scheduling, training, and performance evaluation to maintain efficient workflow.
Monitored reservations, check-ins/check-outs, and billing processes to ensure accuracy.
Assisted in event planning and hospitality services for corporate and private functions.
Implemented hotel policies, safety procedures, and quality standards to improve overall guest experience.
Worked closely with management to develop strategies for improving occupancy rates and revenue.
Key Skills: Customer Service • Staff Supervision • Reservations & Booking • Hospitality Management • Problem-Solving • Team Leadership.
Education:
Higher education certificates
Skills:
Hotel management
Computer Operation Advance
Access Online To Customers marketing
Hotel Brand marketing Graphic Design
Additionally:
Computer Operater
Motorbike Driving
