Resume Receptionist in Malta Valletta

Receptionist – Riad Jbal Lakhdar, Marrakech As a receptionist at Riad Jbal Lakhdar, I was the first point of contact for guests, ensuring a warm welcome and delivering high-quality customer service throughout their stay. My role included handling check-in and check-out procedures, managing reservations, responding to guest inquiries in multiple languages, and providing tailored recommendations for excursions and local experiences. I was also responsible for coordinating with housekeeping and other staff to ensure smooth daily operations, as well as managing administrative tasks such as phone calls, emails, and payment processing.

University ibn zoher,Agadir

Strong customer service and communication skills Multilingual abilities (Arabic, French, English, and basic Spanish) Problem-solving and conflict resolution Reservation and booking management (manual and digital systems) Team coordination and collaboration Time management and organizational skills Knowledge of Marrakech attractions and tourism services

Arabic English

Receptionist – Riad Jbal Lakhdar, Marrakech During my experience as a receptionist at Riad Jbal Lakhdar, I was responsible for creating a welcoming atmosphere for international and local guests, ensuring their comfort from arrival to departure. My duties included: Greeting and assisting guests with check-in and check-out procedures Managing reservations through phone, email, and online platforms Providing personalized recommendations for restaurants, tours, and cultural activities in Marrakech Handling guest inquiries and resolving complaints quickly and effectively Coordinating with housekeeping and maintenance teams to ensure rooms and facilities were always ready to the highest standard Processing payments and maintaining accurate records of guest accounts Assisting in the promotion of excursions and riad services to enhance guest experiences Additional Skills Gained: Interpersonal Skills: Ability to adapt communication styles to different nationalities and cultural backgrounds Sales & Upselling: Promoting excursions, guided tours, and additional services to increase revenue Multitasking: Managing simultaneous front-desk tasks while maintaining excellent service standards Cultural Awareness: Deep knowledge of Moroccan hospitality traditions combined with international service expectations Technology Use: Familiarity with hotel booking systems, MS Office, and email management tools Crisis Handling: Ability to stay calm under pressure and resolve unexpected issues efficiently