Experience:
Dispatcher - United Alliance Inc, Mississippi, USA
• Managed load coverage by engaging shippers and brokers via DAT and various load boards, achieving a 95% load acceptance rate through calls and emails to secure freight.
• Coordinated dispatch operations, matching freight requirements (dimensions, weight, equipment) to optimal trucks, reducing downtime by 20%.
• Entered shipment data into TMS for efficient dispatch and ensured drivers passed Pre-Trip Inspection (PTI) tests.
• Supervised timely freight pickups and deliveries, resolving issues through proactive communication, resulting in a98% on-time delivery rate.
• Provided real-time customer support via phone and email, enhancing client satisfaction and securing repeat business with 3PL brokers.
Education:
ATHE Level 7 Extended Diploma in Strategic Management (International)
Skills:
• Business Development & Sales: Lead Generation, Revenue Growth, Strategic Planning, Market Research, Sales Pipeline Management, Contract Negotiation, Client Relationship Management, Key Account Management, Business Strategy, Marketing
• Logistics & Dispatching: Freight Management, Logistics Coordination, Transportation Planning, Dispatching, Route Optimization, Supply Chain Management, Inventory Management, Demand Forecasting, Vendor Relationship Management, Regulatory Compliance
• Technical & Analytical: Data Entry, DAT, TMS, Project Management, Procurement, Budgeting, Financial Analysis, Energy Efficiency, Renewable Energy, Solar Energy, MS Office 365, Google Workspace, Business Analytics, Data Analytics
• Soft Skills: Negotiation, Team Leadership, Problem Solving, Decision Making, Customer Service, Communication, Team Development, Research, Outsourcing
• Other: Call Handling, Chat Support, Virtual Assistance, Quality Assurance, Cost Reduction
Additionally:
Interests
Organizational Process Improvement, Soccer, Technology, Traveling
