Resume Client-Focused Concierge / Hospitality Assistant in Liechtenstein Triesen

AIG / Accenture (Philippines) Team Leader – Research Team / Specialist / Claims Adjuster Jan 2015 – Present • Managed and coordinated a team of specialists in claims research and processing • Communicated directly with onshore clients to resolve inquiries efficiently • Conducted data analysis and reporting to support operational decisions • Trained and coached new team members on processes and systems Handle escalated client complaints and resolve customer issues via calls and emails • Manage client expectations and maintain high satisfaction levels • Provide guidance and support to team members, including coaching and mentoring • Coordinate tasks and ensure timely completion of deliverables • Develop problem-solving and communication skills in a high-pressure environment • Assist in system implementations as a UAT (User Acceptance Testing) tester for new IT systems • Support business transformation initiatives and adoption of new technologies Part-Time / Freelance Jobs Sep 2021 – Mar 2025 • Provided customer service, order entry, and basic sales support • Assisted with community projects, demonstrating reliability and teamwork

Bachelor of Business Administration – Major in HR Development Management University Name, Philippines – Graduated 2013

Client-facing communication (calls and emails) • Handling complaints and escalations professionally • Team coordination and coaching • Problem-solving and quick decision-making • Basic computer skills and ability to learn new software quickly • User Acceptance Testing (UAT) for new IT systems • Interest in AI tools and technology adoption • Adaptable and eager to learn new roles and responsibilities • Language: English (intermediate , written and spoken)

English

• Willing to relocate internationally with visa sponsorship • Open to entry-level roles in hospitality, customer service, or tech-related roles • Flexible schedule; able to work weekends and holidays • Volunteer experience: Organizing community projects and assisting local residents • Personality traits: detail-oriented, tech-savvy, hardworking, and friendly