Handymen - Working specialties
Experience:
I have over 4 years’ experience in customer service and client engagement, handling inquiries, resolving complaints, and maintaining strong customer relationships. At BMCF Security Services and Wasoko Kenya, I consistently met service and sales targets while supporting cross-functional teams. I also have a background in IT support, which strengthens my technical and problem-solving skills.
Education:
Kenya Certificate of Secondary Education (KCSE) – 2008–2011, Mean Grade: B–.
Kenya Certificate of Primary Education (KCPE) – 1998–2007.
Computer Packages Certification – Merry Computers (2012). Professional Customer Service Certifications – Wasoko (Bronze & Silver Levels).
Skills:
Customer service & client engagement
Complaint handling & conflict resolution
Sales, cold calling & client retention
Communication (verbal & written)
CRM systems & Microsoft Office proficiency
IT support & troubleshooting
Problem-solving & critical thinking
Teamwork & cross-functional collaboration
Time management & multitasking
Integrity, empathy & attention to detail
