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Customer Service & Sales Representative / Professional Assistant Telecom Egypt – Qena, Egypt Mar 2022 – Present Deliver professional customer support by handling inquiries, complaints, and billing issues, ensuring customer satisfaction. Assist managers and team leaders in daily operations, acting as a professional assistant to support smooth workflow. Promote and upsell services and products, contributing to revenue growth and exceeding monthly sales targets. Manage customer accounts, maintain accurate records, and follow up with clients to build strong long-term relationships. Train and support new team members on company systems, POS operations, and communication standards. Adapt quickly to new tools and processes, ensuring efficiency in a fast-paced environment. Recognized for excellent communication, problem-solving skills, and teamwork in achieving service excellence.

Bachelor of Law (LL.B.) South Valley University – Qena, Egypt Graduated: 2020

Customer Service Excellence – Strong ability to handle inquiries, resolve issues, and ensure customer satisfaction. Sales & Upselling – Proven track record in promoting products and achieving sales targets. Communication Skills – Fluent in Arabic and English with clear, professional interaction. Problem Solving – Quick to identify issues and provide effective solutions under pressure. Teamwork & Collaboration – Work effectively with colleagues and managers to meet company goals. Adaptability – Fast learner, able to adjust to new systems, tools, and procedures. Professional Assistance – Skilled in supporting managers and teams with administrative and operational tasks. Technical Skills – Microsoft Office (Word, Excel, PowerPoint, Access), POS systems, CRM tools.

Arabic English

Languages: Native Arabic speaker, fluent in English (spoken & written). Availability: Ready to relocate and join immediately. Nationality: Egyptian. Visa Status: Requires employer-sponsored visa (relocation support). Interests: Continuous learning, personal development, and customer experience improvement.