Experience:
Branch Manager
Gravity Ventures Nidhi Limited (Nbfc) Thiruvanathapuram
2021 - 2025 Vellayambalam, India
Directed daily branch operations including sales, customer service, HR,
and administration to ensure seamless performance and regulatory
compliance.
Developed and executed business plans and financial forecasts to
achieve sales targets and profitability goals.
Identified local market opportunities, analyzed competition, and
implemented strategies to boost market penetration and customer base.
Recruited, trained, and motivated staff to enhance team productivity and
service quality.
Ensured high customer satisfaction and operational excellence through
continuous process improvements and prompt issue resolution.
Strengthened branch reputation through community networking and
competitive market analysis.
Proposed and executed improvements for operational efficiency and
business expansion.
Warehouse Manager
Captain Fright LLC., Dubai
2019 - 2020 UAE
Oversaw warehouse operations, ensuring compliance with OSHA safety
standards and maintaining optimal facility conditions.
Implemented efficient inventory management systems to improve stock
accuracy and product availability.
Redesigned warehouse layout to optimize space utilization and
streamline material handling processes.
Maintained accurate documentation and daily logs to support seamless
tracking and reporting.
Identified and coordinated necessary repairs, renovations, and equipment
upgrades.
Built and led a high-performing team to consistently exceed productivity
and performance goals.
Supported internal teams with real-time inventory data, enhancing
operational planning and fulfillment. Led customer service initiatives by resolving grievances and adapting
policies to evolving needs.
Developed and implemented training programs for new staff, improving
operational consistency and safety.
Oversaw systematic organization of production areas, reducing hazards
and improving workflow efficiency.
Planned and managed staff rosters to ensure adequate shift coverage
and meet business deadlines. Enforced company policies and procedures, promoting discipline and
regulatory compliance.
Executed customer service training strategies, enhancing team
performance and service quality.
Identified workplace risks and implemented preventive safety measures
to ensure a secure work environment.
Store Manager
Bismi Wholesale Al Khawaneej
2008 - 2013
Dubai, UAE
Department: Food & Non Food Department
Managed daily store operations including inventory control, cash
handling, and POS opening/closing procedures.
Supervised front counter activities and provided customer support,
ensuring satisfaction and issue resolution.
Created staff schedules based on customer flow forecasts, employee
strengths, and service needs.
Maintained accurate stock levels, organized storage for efficient stock
rotation, and monitored reorder points.
Directed store merchandising, visual display, and product arrangement to
boost customer engagement.
Received and documented shipments, updated inventory systems, and
coordinated with warehouse teams.
Led and trained store and warehouse staff, enhancing performance
through clear instructions and feedback.
Skills:
KEY SKILLS
Branch & Retail Store Management
Warehouse Operations & Inventory Control
Sales Planning & Target Achievement
Logistics & Supply Chain Coordination
Team Leadership & Staff Training
Customer Service & Complaint Resolution
Budgeting & Cost Control
Stock Replenishment & Merchandising
POS & ERP Systems Handling
Regulatory Compliance & Safety Standards
Additionally:
Dynamic and results-oriented management
professional with over 16 years of progressive
experience across branch operations, retail
store management, and warehouse logistics in
India, UAE, and Saudi Arabia. Adept at leading
cross-functional teams, driving sales growth,
streamlining inventory systems, and ensuring
seamless operational execution. Proven ability
to manage high-volume environments, maintain
regulatory compliance, and implement process
improvements that enhance efficiency and
customer satisfaction. Strong leadership,
organizational, and communication skills with a
focus on achieving business goals and
maximizing profitability.