Resume Hotel housekeeper/Supervisor in Kenya Nairobi

Experienced and results-oriented hospitality professional with over 8 years in the hotel industry, progressing from receptionist to hotel supervisor. Skilled in guest service, team leadership, and operations management. Committed to delivering exceptional experiences, improving efficiency, and leading high-performing teams. Now seeking to contribute my expertise to a dynamic hospitality team in Europe.

EDUCATION BACKGROUND 2016 - 2017 NAIROBI AVIATION COLLEGE Certificate in Hotel and Catering Management 2005 THE INSTITUTE OF COMMERCIAL MANAGEMENT Diploma in Housekeeping and Accommodation Studies Diploma in Front Office Operations and Administration Feb – Apr 2016 AWARD : Certificate in First Aid & Fire Safety Training and Computer Application Packages EMBU COLLEGE 1998 - 2001 Kenya Certificate of Secondary Education (KCSE) ST. JOSEPH’S HIGH SCHOOL - GITHUNGURI

Cleaning and sanitation techniques | Time management and task prioritization | Attention to detail | Customer service and guest relations | Inventory and supply management | Team collaboration and leadership | Health and safety compliance | Laundry and linen care | Communication skills /Skilled in hotel systems (Opera PMS, Cloud beds, POS), Microsoft Office, and professional digital communication tools.

English

Certificate of Excellence – Marble Arch Hotel 2018 First Aid & Fire Safety Training 2016 Employee of the Month – Serena Hotels March 2019, Oct 2022, May 2024