Hotel housekeeper/Supervisor
Household staff
Experience:
Experienced and results-oriented hospitality professional with over 8 years in the hotel industry, progressing from receptionist to hotel supervisor. Skilled in guest service, team leadership, and operations management. Committed to delivering exceptional experiences, improving efficiency, and leading high-performing teams. Now seeking to contribute my expertise to a dynamic hospitality team in Europe.
Education:
EDUCATION BACKGROUND
2016 - 2017
NAIROBI AVIATION COLLEGE
Certificate in Hotel and Catering Management
2005
THE INSTITUTE OF COMMERCIAL MANAGEMENT
Diploma in Housekeeping and Accommodation Studies
Diploma in Front Office Operations and Administration
Feb – Apr 2016
AWARD : Certificate in First Aid & Fire Safety Training and Computer Application Packages
EMBU COLLEGE
1998 - 2001
Kenya Certificate of Secondary Education (KCSE)
ST. JOSEPH’S HIGH SCHOOL - GITHUNGURI
Skills:
Cleaning and sanitation techniques | Time management and task prioritization | Attention to detail | Customer service and guest relations | Inventory and supply management | Team collaboration and leadership | Health and safety compliance | Laundry and linen care | Communication skills /Skilled in hotel systems (Opera PMS, Cloud beds, POS), Microsoft Office, and professional digital communication tools.
Additionally:
Certificate of Excellence – Marble Arch Hotel 2018
First Aid & Fire Safety Training 2016
Employee of the Month – Serena Hotels March 2019, Oct 2022, May 2024