Resume Claim Adjuster in Kenya Nairobi

Customer Relations & Social Media Manager | Morart Games Kenya 02/2025 – Present | Nairobi, Kenya - Develop and execute social media strategies to enhance brand presence and engage with the community. - Manage customer inquiries and feedback across multiple platforms, improving client satisfaction and retention. - Analyze engagement metrics to refine content and grow online audience. Volunteer Secretary | Global Bridge Diplomacy 01/2025 – Present | Nairobi, Kenya - Coordinate meetings, prepare agendas, and document minutes to ensure efficient organizational communication. - Manage scheduling and correspondence for leadership, supporting the NGO’s diplomatic and community initiatives. - Maintain confidential records and ensure smooth administrative operations. Receptionist | Tsidkenu Bookkeepers 01/2021 – 01/2021 | Nairobi, Kenya - Generated invoices for 100+ clients, improving payment accuracy by 15% through meticulous tracking. - Increased transaction efficiency by 15% by systematically recording 100+ daily financial entries. - Processed payroll, reconciled end-of-month bank statements, handled KRA filings, and produced financial reports. Front Desk Agent | The Weston Hotel 01/2021 – 01/2021 | Nairobi, Kenya - Managed guest check-in/check-out procedures, reservations, and cash transactions with a high degree of accuracy. - Provided exceptional customer care, handled telephone calls, and prepared housekeeper reports. Waitress | The Daily Cafe and Bistro 12/2021 – 12/2023 | Nairobi, Kenya - Maintained a clean and welcoming dining environment, ensuring a positive guest experience. - Demonstrated strong composure and multitasking abilities during high-pressure, busy shifts.

Virtual Assistant Certification | ALX Africa Diploma in Catering and Hotel Management | The Cooperative University of Kenya Web Development | Ubunifu College

Administrative: Scheduling, Email Management, Data Entry, Travel Booking, Information Confidentiality - Software: Google Workspace, Microsoft Office, Asana, Calendly, Canva, CRM Systems - Interpersonal: Customer Service, Communication, Empathy, Collaboration, Problem-Solving - Operational: Organization, Time Management, Proactivity, Attention to Detail

English

Detail-oriented and proactive administrative professional with experience in hospitality, customer relations, and bookkeeping. Proven ability to enhance operational efficiency, manage financial transactions with accuracy, and deliver exceptional customer service.