Skills:
IT Support & Helpdesk: Ticketing systems, remote desktop, troubleshooting, Networking & Security: Active Directory, DHCP, DNS, Firewall, Unifi AP, System Administration: Windows Server, Microsoft Teams & Troubleshooting: LAN/WAN, Ethernet, VMware, VirtualBox, TCP/IP, Cybersecurity & Tools: Kali Linux, Packet Tracer, Veeam, Mikrotik, WDS Monitoring & Wireshark,Solarwind
Additionally:
PROFESSIONAL SUMMARY
Dynamic and results-driven IT Support Engineer with over 5 years of experience in technical support, network administration, system troubleshooting, and cybersecurity. Adept at diagnosing and resolving complex IT issues, ensuring system efficiency, and delivering top-notch end-user support. Strong knowledge of IT security protocols, cloud technologies, and IT asset management. Passionate about streamlining IT operations through automation and emerging technologies. Proven ability to work under pressure, manage multiple tasks, and deliver high-quality IT solutions.
