Stores - Purchases - Procurement
Experience:
Store Manager – Lynk Afrique, Cameroon (West Africa)
Apr 2023 – Jul 2025
Managed liquor store operations including sales, inventory, and customer service.
Directed multicultural team, training & performance management.
Increased sales conversion ratio & reduced inventory shrinkage.
Maintained Creditors and Debtors accounts, ensuring payment circulation.
Store Manager – India Retails & Hospitality Pvt. Ltd. (IGI Airport, Delhi)
Jul 2022 – Apr 2023
Led retail team to achieve sales targets & growth.
Maintained high store standards & staff grooming.
Resolved customer complaints, improved satisfaction.
Coordinated merchandising & product feedback.
Assistant Manager – Business Development – Qua Qua Experiences Pvt. Ltd. (IGI Airport, Delhi)
Sep 2020 – Feb 2022
Improved KPIs & introduced SOPs for efficiency.
Drove sales development and customer engagement.
Store Supervisor – India Retails & Hospitality Pvt. Ltd. (IGI Airport, Delhi)
Feb 2018 – Sep 2020
Supervised 15–20 employees, managed purchasing & sales.
Analyzed business data to exceed sales targets.
Management Executive – SATS Ltd., Singapore (Training)
May 2016 – Aug 2016
Managed staffing schedules & ensured smooth operations.
Customer Service Associate – Happily Unmarried Marketing Pvt. Ltd. (IGI Airport, Delhi)
Oct 2014 – Mar 2016
Handled sales & inventory for lifestyle products.
Customer Service Associate – Holii Accessories (IGI Airport, Delhi)
Jul 2013 – Jul 2014
Supported daily store sales & provided personalized service.
Education:
B.A. (History) – Indira Gandhi National Open University (IGNOU)
12th (CBSE) – JNV Jaffar Pur, Delhi
10th (CBSE) – JNV Jaffar Pur, Delhi
Skills:
Team Leadership & Staff Development
Retail Operations & Store Management
Sales Optimization & Customer Engagement
Inventory & Stock Control (POS systems, Retail Analytics)
Shrinkage & Pilferage Management
CRM & Vendor/Supply Chain Management
Marketing & Visual Merchandising
Data Analysis & Reporting (MS Office, Automated Tools)
Multilingual: English, Hindi, French
Language skills:
English
Hindi
Additionally:
Over 11 years of experience in retail operations (domestic & international).
Completed a 2-year international contract in Cameroon.
Strong exposure to airport retail operations at IGI Airport, Delhi.
International experience in Singapore (SATS Ltd., 2016 – Management Executive Training, 3 months).
Hobbies: Crypto & Forex Trading, Technical Analysis, Exploring Cultures, Spiritual Studies.
