Experience:
DevOps Engineer
REZ Corporation
February 2024 – Present
Provided SLA-based Level 1 & Level 2 technical support ensuring uptime and smooth operations.
Managed CI/CD pipelines for deployment automation and continuous delivery.
Worked on server monitoring, log analysis, and troubleshooting production issues.
Assisted in infrastructure optimization using cloud and containerization technologies.
Collaborated with developers and QA teams to ensure smooth release cycles.
Supported internal tools and configurations for Sheba’s business clients.
Participated in documentation, knowledge base creation, and client communication.
Education:
Bsc in Information Technology
Skills:
DevOps & Cloud Tools:
AWS, Docker, Kubernetes (basic), Jenkins, Git, GitHub Actions, Nginx, Apache
CI/CD & Automation:
Pipeline setup, version control, deployment automation, shell scripting
Monitoring & Troubleshooting:
Grafana, Prometheus, Log analysis, System health monitoring
System Administration:
Linux (Ubuntu, CentOS), Server configuration, Backup management
Support & Communication:
SLA-based L1 & L2 support, client issue resolution, ticket management
Programming & Scripting:
Bash, Python (basic), PHP/Laravel familiarity
Additionally:
• Strong communication and client support experience (SLA-based Level 1 & Level 2 support).
• Hands-on experience in DevOps tools, automation, and CI/CD pipelines.
• Actively learning cloud technologies (AWS, Docker, Kubernetes, Jenkins).
• Founder of an e-commerce business (baggymart.store).
• Interested in innovation and product development — currently working on an anti-counterfeit product verification system.
• Flexible with relocation and open to international opportunities.
