Experience:
Hospitality technology professional working as a Senior Onboarding Consultant and Senior Digital Support Engineer, supporting small enterprises in the hospitality sector across the UK and Ireland. I help clients implement, adopt, and
optimize SaaS CRM solutions (Acteol CRM) while delivering seamless onboarding, digital support, and customer success experiences. Recognized with Acteol’s “Above and Beyond Award” 2024 for exceptional contributions, with expertise in project management, client training, process optimization, and SaaS product enablement
Education:
English for Business Communication
Skills:
Leadership & Team Management
Leadership, Team Management, Strategic Thinking, Responsibility, Determination, Stress Management,
Prioritization
Communication & Collaboration
Efficient Communication, Negotiation Skills, Teamwork, Strong Networking Skills, Stakeholder Engagement
Project & Time Management
Time Management, Organization, Multitasking, Attention to Detail, Flexibility, Ability to Work Under Pressure,
Fast Learner, Autonomy
Technical Skills / SaaS Expertise
SaaS Solutions (Acteol CRM, Salesforce)
Taskray Project Management Tool
Microsoft 365: Excel, Word, PowerPoint, Outlook, Teams
Process Optimization, Digital Support Tools, AI Chatbots
Additionally:
I am passionate about creating long-term value, optimizing client experiences, and building scalable processes, combining SaaS technical expertise with strategic thinking to deliver measurable results and meaningful impact.
