Assistant Manager - Customer Service
Manager - Secretary - Communication
Experience:
Worked in Customer Facing Roles in last 7 Years
Education:
I've Completed by B.Sc Visual Communication on 2021 @ Goa University
Skills:
Customer Strategy
Customer Success Management
Client Retention & Churn Reduction
Client Onboarding & Adoption
Performance Metrics
Team & Ops
CSAT/NPS Improvement
SLA Compliance (95%+)
Time-to-Value (TTV) Reduction
Team Leadership & Coaching
Escalation Management
Workflow Optimization
Tools & Platforms
Zendesk,
Freshdesk,
Sprinklr
Careshark,
Onboard.io
Excel,
Power BI
Additionally:
High-impact Customer Service & Support professional with 6+ years of experience across SaaS, banking, and BPO industries. Expert in client onboarding, escalation management, technical troubleshooting, and customer lifecycle management. Proven track record of improving customer satisfaction (CSAT), enhancing retention, and resolving high-priority issues using CRM and ticketing tools. Adept at cross-functional collaboration, training, and process optimization to drive operational excellence.
