Experience:
Summary of Work Experience – Waiswa Kwame Wafula
You are an experienced Communication and Customer Service Specialist with over 5 years of diverse professional experience spanning executive support, customer service, team leadership, content creation, journalism, and digital media.
Executive Support & Administration: Currently serving as an Executive Assistant at Athena (supporting Jeff Forrest), managing communications, project coordination, travel logistics, invoicing, recruitment, and wellness initiatives.
Team Management & Customer Service: At CCI Kenya (Shipt), you advanced from Call Center Agent to Team Manager, where you trained, coached, monitored KPIs, and created strategies to drive team success.
Sales & Client Relations: Worked as a Sales Representative/Telesales Agent at Bitmarkets/Wekeza Marketing, handling prospecting, presentations, CRM management, and closing sales.
Content Creation & Media: Extensive experience as a Content Creator, Editor, Producer, and Social Media Manager (DadaDigital, Safina Party, Lash & Flutter, KDRTV), handling news editing, campaign management, live streaming, blogging, and video production.
Journalism & Reporting: Authored and reported for KDRTV and The Involvement Newspaper, covering national and university events with strong storytelling and photography skills.
Creative Production: Skilled in video/audio editing, livestreaming, and digital media management, with a track record of producing impactful media campaigns.
Education:
Bachelor of Arts in communication
Skills:
Core Skills: Executive support, customer service, leadership, content creation, digital media, sales, training & coaching, project coordination.
Technical Tools: G-Suite, Notion, Slack, Xero, Final Cut Pro, WordPress, Adobe Suite.
Additionally:
Teamwork and very reliable
