Resume Office Manager , Sales Executive, Customer support in Kenya

2022-To date-Customer Service Experience at Airtel Network Telecommunications 2021-2022-Administration Assistant at Life Skills Initiative 2020-2021-Receiptionist at Unison Sacco 2018-2020-Customer Support at Chieni Experience Supermarkets

2021-To date-Kenya School of Revenue 2014-2018-Kenya Certificate of Secondary Education 2010-2013-Kenya Certificate of Secondary Education 2000-2009-Kenya Certificate of Primary Education

Customer Support & Client Relations Customer onboarding, retention & satisfaction Conflict resolution and complaint handling CRM systems (Zendesk, Freshdesk, Intercom) Empathetic communication and active listening Service recovery & client loyalty management Sales & Marketing Lead generation and prospecting (B2B & B2C) Cross-selling, upselling & negotiation skills Market research and competitor analysis Product promotion and brand awareness Digital marketing (social media campaigns, email marketing) Sales reporting and performance tracking Office & Operations Management Administrative coordination and documentation Staff supervision and workflow optimization Procurement and inventory control Calendar, meetings, and correspondence management Budgeting and expense tracking Policy implementation and team support Technical & Analytical Tools Microsoft Office Suite (Excel, Word, PowerPoint) Google Workspace, Notion, Slack, Trello Data entry and reporting dashboards E-commerce tools & customer data analytics Personal Attributes Excellent organizational and multitasking abilities Professional communication and presentation skills Strategic thinker with attention to detail Team leadership and collaboration Adaptability and results-driven mindset

English

I am highly motivated, organized, and adaptable, with over seven years of experience in customer service, office coordination, and team support. I take pride in handling clients professionally, meeting deadlines, and maintaining excellent communication. I’m confident my skills and positive attitude will make me a valuable addition to your team.