Resume WAREHOUSE , CONSTRUCRION ,MINES , COMPUTER TECHNICIAN , TRADE VOCATIONAL JOBS in Australia Perth

IT help desk advisor, N@tcom Services Ltd, Kigali Jan 2025 — Sep 2025 • Managed calls, emails, and front office communication efficiently. • Supported ICT team with basic troubleshooting and data entry tasks. • Maintained accurate records and coordinated daily office operations. • Assisted in scheduling IT training sessions and client appointments. • Promoted N@tcom’s values by delivering tech-informed, quality service • Welcomed and assisted clients • ensuring professional customer service Senior customer service representative, Knax limited, Kigali Feb 2024 — Dec 2024 • Resolve customer issues and complaints efficiently. • Maintain accurate records in CRM systems. • Process orders, payments, and refunds. • Upsell products and services. • Handle escalations and coordinate agreements. • Improve operations and create solutions.

Bachelors degree, ISTANBUL TOPKAP UNIVERSITY, İstanbul Field(s) of study: Inter-disciplinary programmes and qualifications involving business, administration and lawLevel in EQF: EQF level 1 ADVANCED LEVEL Secondary school diploma (HIGHSCHOOL), INTERNATIONAL TECHNICAL SCHOOL OF KIGALI, Kigali Sep 2022 — Jul 2025 Field(s) of study: Computer System & ArchitectureLevel in EQF: EQF level 8

 Technical troubleshooting & problem solving  Customer communication & escalation handling.  CRM and IT ticketing systems  Computer systems & architecture  Collaboration and teamwork  Multitasking and time management  Knowledge of AI and cybersecurity fundamentals Empathy, integrity, and customer satisfaction

English

Enhanced Equipment Reliability Reduced equipment downtime by 20% through timely maintenance reporting. Infrastructure Project Contribution Collaborated on three major infrastructure projects, boosting team efficiency by 15%. Material Handling Efficiency Improved material handling efficiency by 25% at Nyakabingo Mine. Safety Compliance Advocate Assisted in reducing safety incidents by 30% through compliance initiatives. CERTIFICATIONS  ADVANCED LEVEL DIPLOMA IN COMPUTER SYSTEMS AND ARCHITECTURE  Certificate in COMPUTER SYSTEMS  Certificate in COMPUTER NETWORKING  Certificate in ICT And Automation systems  IELTS & DUOLINGO English Certificate