Resume Front Desk Receptionist in Denmark Copenhagen

Manager (Charity Organization) 1 Jan 2018 – Current • Coordinated welfare programs and events supporting 200+ children. • Managed budgets, documentation, and communication with local authorities. • Supervised volunteers, improved workflow, and ensured smooth operations. • Enhanced leadership, planning, and organizational decision-making skills. Trainee (Front office, Food and beverage, Housekeeping) 24 Oct 2016 – 24 Feb 2017 • Assisted with guest check-in/check-out, reservations, and front desk operations. • Supported concierge tasks, guest inquiries, and customer satisfaction follow-up. • Coordinated with housekeeping and F&B teams to maintain quality service standards. • Gained hands-on experience in 5-star hospitality service, teamwork, and multicultural communication. Waiter (Multiple 5-star Outlets) 1 Aug 2014 – 1 Oct 2016 • Delivered professional table service maintaining high hygiene and service standards. • Recognized for teamwork, guest communication, and problem-solving. • Ensured prompt table setup, order taking, and guest satisfaction.

EDUCATION AND TRAINING 1 SEP 2014 – 14 MAR 2017 Petaling Jaya, Malaysia Website https://innovative.edu.my/ Field of study Hospitality Management Level in EQF EQF level 4 Diploma In Hotel Management (D.H.M) , Innovative International College 1 AUG 2006 – 25 JUL 2009 Dhaka, Bangladesh Website www.dhakaeducationboard.gov.bd Field of study Biological and related sciences not further defined Level in EQF EQF level 4 1 JAN 2001 – 22 JUN 2006 Dhaka, Bangladesh Website www.dhakaeducationboard.gov.bd Field of study Science, Natural sciences, mathematics and statistics Level in EQF EQF level 2

rofessional Skills: Guest Services: Check-in/out, reservation management, guest complaint handling, billing, payment & POS operation Housekeeping Supervision: Room inspection, staff scheduling, training & performance, inventory & hygiene control Food & Beverage: Fine dining service, order taking, upselling, kitchen & service coordination, VIP guest handling Leadership & Soft Skills: Team management, conflict resolution, multitasking, stress handling, professional etiquette Technical Skills: PMS (Opera/Fidelio), POS systems (Micros/Lightspeed), Microsoft Office, email communication

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Fluent in English (C1) and native Bengali; basic Danish language skills, currently learning. Valid Bangladesh Light Vehicle Driving License (Class A), eligible for international travel. Diploma in Hotel Management (Innovative International College, Malaysia) with hands-on internship experience in 5-star hotels. Certified in Food Safety & Hygiene, with knowledge of first aid and emergency response. Proficient in Hotel PMS (Opera/Fidelio), POS systems (Micros/Lightspeed) and Microsoft Office (Word, Excel, Outlook). Flexible with relocation, shift work, and committed to delivering exceptional guest experiences.