Resume Waitress/Housekeeper in UAE Dubai

EXPERIENCE WAITRESS ABLEGOD RESTAURANT | Obuasi - Ghana October 1, 2024 - present • Arrived on time, fully uniformed, and properly identified. • Set up the dining table and prepared for guest arrival. • Greeted guests warmly, escorting them to tables in a professional manner. • Presented menus and provided detailed information about menu items and promotions. • Took food and beverage orders accurately, relaying them to the kitchen/bar. • Served food and drinks promptly and professionally. • Checked on guests throughout their meal to address needs, resolve issues, and handle complaints. • Generated revenues by attracting new guests and promoting menu items. • Prepared bills and handled payment transactions using POS systems. • Cleared tables and returned dishes/cutlery to the kitchen. • Maintained cleanliness of the dining area, service stations, and equipment in compliance with sanitation regulations. • Monitored supplies/food items, restocking as necessary to maintain inventory. • Worked together with the team to give good service • Followed restaurant standards and daily instructions • Assisted in food and drink preparation, as well as opening/closing duties (lighting, music, equipment maintenance). • Reported accidents, maintenance issues, or safety hazards to the supervisor. • Performed any other duties as assigned. • HOUSEMAID RABIH MOHAMAD FAKIH | BAABDA/ SHAHEIN BLDG 0 Lebanon August 12, 2019 – September 7, 2024 • Performed daily cleaning and deep sanitation of all household areas, maintaining high hygiene standards. • Dusted, vacuumed, and sanitized surfaces; managed laundry, ironing, and wardrobe organization for optimal home appearance. • Prepared meals, handled grocery shopping, and managed household errands, ensuring smooth daily operations. • Cared for children and pets, provided homework assistance, and ensured their well-being. • Monitored supplies and reported shortages or maintenance issues, supporting efficient household management. • Handled delicate fabrics and special garments with care and maintained respectful, professional conduct at all times. • Ensured safety, security, and organization throughout the household, addressing hazards and supporting employer needs proactively. HOUSEKEEPER JOYLAND HOTEL | Kumasi, Ghana August 10, 2015 – July 31, 2019 • Delivered efficient check-in/check-out services, enhancing guest satisfaction and operational flow. • Executed thorough cleaning of guest rooms, bathrooms, kitchenettes, and common areas, ensuring high standards of hygiene and presentation. • Dusted, polished, and replenished amenities to provide a pristine guest environment. • Managed laundry, linen replacement, and organized storage systems for efficiency. • Handled administrative duties and maintained accurate guest records using property management systems. • Monitored and restocked supplies, liaised with vendors, and ensured guests’ access to amenities. • Responded promptly to guest requests and collaborated with teams to deliver personalized service. • Trained and supervised housekeeping staff, coordinated schedules, and maintained compliance with HACCP and safety regulations. • Reported maintenance issues, safety hazards, and managed lost and found procedures per hotel policies. • Assisted in preparing meals and, at times, serving them when necessary. • Provided real-time updates on room status to support front desk operations and prevent delays. CLEANER Ijay SOLUTIONS | Obuasi, Ghana March 05, 2014 – July 30, 2015 • Swept, mopped, waxed, and polished floors. • Dusted furniture, countertops, fixtures, and other surfaces to remove dirt and allergens. • Cleaned and disinfected sinks, toilets, showers, and other fixtures. • Emptied trash and recycled bins and ensured proper disposal of waste. • Monitored inventory levels of cleaning supplies and requested replenishment when needed. • Cleaned and polished windows, mirrors, and other glass surfaces. • Adhered to safety protocols, procedures, and used personal protective equipment as required. • Followed established cleaning schedules to ensure all tasks were completed on time. • Safely operated and maintained cleaning equipment and tools. • Mixed and used cleaning chemicals and detergents according to proper proportions and safety guidelines. • Reported any damaged, suspicious person(s) potential hazards, or maintenance issues to the supervisor. • Cleaned and sanitized kitchen appliances and countertops. • Restocked toiletries (soap, toilet paper, paper towels) and cleaning products in designated areas. • Maintained the overall neatness and tidiness of the facility. WAITRESS ONYAME BA HOTEL | Obuasi, Ghana September 2, 2010 – February 28, 2014 • Arrived punctually in full uniform, ensuring professional presentation and readiness for service. • Set up dining areas and prepared for guest arrivals to streamline service operations. • Greeted and seated guests, provided detailed menu explanations, and promoted specials, increasing guest satisfaction and upselling opportunities. • Accurately took and relayed orders to the kitchen and bar, ensuring prompt and precise service delivery. • Served food and beverages efficiently, adhering to fine dining standards. • Monitored guest needs throughout service, resolved issues, and responded to feedback to enhance retention. • Generated revenue by attracting new guests and introducing expanded services and products. • Processed payments and managed billing using POS systems, ensuring transaction accuracy. • Maintained cleanliness and organization of dining areas, service stations, and equipment per sanitation protocols. • Monitored inventory, restocked supplies, and reported shortages or maintenance issues to management. • Assisted in food and drink preparation, ensuring consistency and compliance with standards. • Handled guest inquiries, complaints, and feedback professionally, escalating as necessary. • Worked closely with kitchen and service teams to ensure smooth and efficient service. • Engaged with and contributed to various tasks or projects enthusiastically and willingly. • Trained waitstaff to optimize table service and uphold quality standards. • Maintained and troubleshot espresso machines and other equipment, scheduling repairs as needed. • Performed any other duties as assigned. • Briefed service teams on menu updates and process changes, improving operational efficiency.

EDUCATION Ejisuman Senior High School Ejisu, Ghana May 3, 2007 – August 5, 2010 Course Offered: Home Economics E & A Hospitality Kumasi, Ghana August 3, 2011 – November 7, 2011 Programme: Hotel and Hospitality Management

• Customer Service and Guest Satisfaction • Interpersonal skills • Multitasking and Efficiency • Strong Time Management • Communication • Physical Stamina & Agility • Strong Attention to detail • Technical Proficiency • Teamwork and collaboration • Problem-Solving • Friendly and Positivity • Proactive and Leadership • Organization and Planning • Marketing skills • Self-Motivated • Menu and Product Knowledge • Upselling and Sales Skills • Point of Sales (POS) Proficiency • Health, Safety, and Sanitation • Food Safety knowledge • Prioritizing Tasks • Confidence • Ability to work under pressure in fast-paced busy environment • Patience and Empathy • Ability to work independently • Computer skills • Inventory Management • Cleanliness • Reporting (damage, shortages, maintenance, guest dissatisfaction, etc.) • Ability to work shifts, overtime, holidays, etc.) • Confidentiality and Professionalism • Team motivation and Strong work Ethics • Flexibility and Creativity • Reliability and Trustworthiness • Adaptability • Discipline and punctuality • Negotiation skills

English

Energetic and dedicated waitress with 5+ years of experience in high-volume, fine-dining establishments. Proven ability to deliver exceptional service, increasing table turnover by 20% while maintaining high guest satisfaction scores. Skilled in POS systems, wine pairing, and fostering a welcoming atmosphere.