Resume Customer Support, Success, Technical Product Support in Netherlands Amsterdam

1) Fulfillment and Customer Care Associate, BridgeTalent Pvt. Ltd., Pune (Remote) J U N 2 0 2 2 — J U L 2 0 2 5 Being the customers' first point of contact through email, chat, telephones, and support portals, providing speedy, cheerful, and correct assistance. Located and guided customers issues towards tailored solutions, referring complex issues to proper Internal teams as appropriate. Provided real-time technical assistance with platform operations, order problems, payment issues, Login issues, and technical problems. Worked with Product, Operations, and Engineering teams to investigate and resolve issues feedback towards customer experience improvement. Tracked and resolved active support tickets efficiently and expedited resolution at all times maintaining high CSAT scores. Kept proper records of everything customer-related with use of CRM software like Zendesk, Salesforce, Intercom. Redefine and republished internal knowledge base articles and customer self-help materials as part of reducing incoming requests. Also attended training and service review meetings to remain updated with product changes and changing customer needs. Labeled pain points and recommended actionable product and workflow changes to Internal stakeholders. Tracked user input through multiple channels and gathered insights for leadership and product teams. Worked as the voice of customer within, making sure their needs were aligned with business objectives. Strictly adhered customer data confidentiality and used company security measures carefully. 2) Senior Executive, Vodafone, Pune (Remote) F E B 2 0 2 1 — J A N 2 0 2 2 Handled customer inquiries and complaints with poise and compassion, Strive towards first-contact resolution with proper research of customer issues and queries with all available tools and resources. Delivered real-time and accurate information, making sure customer interactions always met SLA and were relevant with expectations. Processed through established procedures with due discretion and evidence-based evaluation to rectify problems rapidly. Demonstrably attained or surpassed key performance indicators (KPIs) such as Net Promoter Score (NPS) and revenue objectives. Managed time effectively to realize high productivity and quality of service. Worked closely with internal teams to resolve intricate customer cases and seamless support delivery. Embodied Vodafone's brand values and carried out all interactions responsibly and ethically. Performed other jobs and activities as instructed by the administration to assist changing business requirements. 3) Customer Support Executive, Nexus Solutions Pvt. Ltd., Pune J A N 2 0 1 6 — D E C 2 0 2 0 B2B software solution sales with a target of learning customer requirements as a means of strengthening product offering. Performed extensive product research and competition analysis to determine improvement opportunity. Demonstrated the products efficiently to prospective customers and remained brief and informative. Ensured accurate records of sales and created management reports to monitor performance, while-privately analyzing team metrics separately to fuel growth.

Secondary School Certificate, Maharashtra State Board. Higher Secondary School Certificate, Maharashtra State Board. Bachelor of Arts, Savitribai Phule Pune University.

Attention To Detail, Process Optimization, Customer Advocacy, CRM Systems (Zendesk, Salesforce, Freshdesk, Intercom), Workflow Management, Troubleshooting, Artificial Intelligence Expert, Operations & Fulfillment, SaaS Customer Support, Escalation & Conflict Resolution, Refund Optimization Specialist, Team Leadership & Training, Upselling & Cross-Selling, Successful Communication Expert, Emotional Intelligence, Process Improvement, Quality Assurance.

English Hindi

I’m a seasoned Customer Success, Product Support and Operations Associate with 9 years of experience helping businesses keep customers happy and operations running smoothly. Over the years, I’ve learned how to listen closely, troubleshoot quickly, and build strong relationships that turn everyday support into long-term trust. I’m skilled at using tools like Zendesk, Salesforce, Freshdesk and Intercom, but what drives me most is making sure every customer feels valued and understood. Whether it’s guiding someone through a login issue or collaborating with product teams to improve a feature, I bring patience, empathy, and a solutions-first mindset. Practical skills in trouble-shooting, CRM systems and customer advocacy guarantee quick remedies and build good relations. A mutual professional skilled in engaging cross-functional teams, dedicated to advancing product reliability and customer experience optimization. Dedicated to sustaining high satisfaction levels while aligning business imperatives with customer needs, always delivering inspiring results through effective process and process improvement. Embracing lifelong learning fuels interest in innovative solutions that strengthen operational efficiency and end-user adoption.