Experience:
PROFESSIONAL EXPERIENCE
Dispatcher / Operations Assistant
Lahore, Pakistan — Jun 2023 to Nov 2024 (1.5 Years)
Coordinated drivers, delivery routes, and customer locations
Monitored GPS locations and ensured on-time movement
Handled customer and driver communication via WhatsApp/phone
Managed daily reports, logs, and scheduling tasks
Performed dispatcher duties alongside online support work
Balanced multiple responsibilities efficiently in busy hours
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Sales Associate (Shopping Mall)
Lahore, Pakistan — Jan 2022 to May 2023
Customer dealing, product explanations, and sales closing
Managed store display, stock arrangement, and cashier counter
Used POS system for billing and sales handling
Provided excellent customer service
Assisted in online orders from shop social media pages
Performed sales + customer service + online messaging together
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Online Operations / E-Commerce Support
Remote — 2021 to Present
Managed WhatsApp inquiries & customer support daily
Responded to clients while performing physical duties
Social media posting & basic content creation (TikTok / YouTube)
Order management, confirmations, and follow-up
Maintained online customer handling alongside dispatcher duties
Skills:
Multi-tasking (3 in 1 work ability)
Driver coordination & GPS tracking
WhatsApp communication & online support
Customer dealing & sales knowledge
Basic marketing & social media handling
Reporting, scheduling & order management
Team communication & problem solving
Additionally:
Responsible & reliable personality
Calm under pressure
Flexible with duty timings
Quick learner
Strong communication & teamwork
