Information Technology Technician
IT sphere
Experience:
Premier Service Medical Investment I.T Support
Assisted in setting up computers and installing software for staff Provided first-level technical support to users and logged support tickets Maintained printer and network connectivity issues Documented hardware inventory and system configurations Performed routine maintenance and updates on computer systems and software. Troubleshot hardware issues and replaced faulty components when necessary. Assisted with onboarding new employees by setting up user accounts and email access. Supported video conferencing tools and resolved related connectivity problems. Ensured data backups were performed regularly and securely Provided support for mobile device setup and connectivity (iOS/Android). Helped enforce cybersecurity best practices (e.g., password hygiene, phishing awareness). Monitored system performance and reported anomalies to the IT manager.
Education:
National Certificate in Information Technology
CISCO Networking Academy
Cybersecurity Cyber Threat Management Network Addressing and Basic Troubleshooting Networking Devices And Initial Configuration
Skills:
Ability to set up and maintain networks from scratch, ensuring smooth connectivity and security. Experienced in working both independently and as part of a team to resolve technical issues under pressure. Excellent communication and interpersonal skills, developed from supporting end-users and working in caregiving roles. Adaptable and quick to learn new technologies, programming languages, and IT systems. Practical hands-on experience with hardware maintenance, system installations, and upgrades.
Additionally:
Designed and implemented a LAN including cabling, router, and switch configuration. Ensured connectivity for multiple users and set up basic network security. Managed and optimized databases by cleaning, trimming, and organizing data. Developed a simple responsive website using HTML, CSS, and JavaScript.