Experience:
Managed end-to-end sales processes, including lead generation, client consultations, negotiations, and deal closing.
Built and maintained long-term relationships with customers, ensuring high satisfaction and repeat business.
Provided professional customer support via phone, email, and chat, resolving inquiries and complaints efficiently.
Identified customer needs and recommended suitable products or services to increase sales revenue.
Maintained CRM records, tracked sales performance, and prepared regular reports for management.
Collaborated with marketing and operations teams to improve customer experience and sales results.
Education:
Kyiv Business College (2012–2015)
Business Management and Marketing
Skills:
Sales management and negotiations
Customer support and client relations
CRM systems (customer data management)
Lead generation and follow-up
Conflict resolution and problem-solving
Communication and presentation skills
Time management and multitasking
Teamwork and cross-department collaboration
Additionally:
Strong customer-oriented mindset
Ability to work under pressure and meet targets
Fast learner with a proactive attitude
Fluent in Ukrainian and Russian; English – intermediate (adjust if needed)v
