Experience:
10 years hospitality experience
Skills:
Customer Service & Hospitality
• Exceptional guest service in luxury and fine-dining environments
• Creating a warm, professional, and welcoming atmosphere
• VIP guest handling and discretion
Communication & Interpersonal Skills
• Excellent verbal and written communication
• Professional telephone and email etiquette
• Confident interaction with members, guests, and stakeholders
Reception & Front Desk Operations
• Managing reservations, bookings, and inquiries
• Guest check-ins and membership support
• Handling payments and accurate record-keeping
Administrative & Organizational Skills
• Multitasking in fast-paced environments
• Strong time management and attention to detail
• Invoicing, data entry, document preparation
• Maintaining organized reception areas
Leadership & Teamwork
• Team player with a positive mindset
• Training and supervising staff
• Coordinating with multiple departments
Technical & Office Skills
• Microsoft Office
• Windows & macOS
• POS systems and front-desk software
• Social media basics
Problem-Solving & Professionalism
• Handling issues efficiently and calmly
• Maintaining confidentiality and professionalism at all times
