Experience:
Cargo Agent, Customer Service Team Leader, Logistics Fleet
Skills:
Core Cargo & Logistics Skills
Cargo handling operations (aircraft/truck loading/unloading, build-up, breakdown, ULD management).
Precise documentation, data entry in WMS/CMS systems, and inventory tracking.
Special cargo handling per IATA standards (dangerous goods, live animals, valuables).
Equipment operation (forklifts, tow trucks, conveyors) with safety compliance.
Discrepancy resolution, inspections, and coordination with customs/authorities.
Customer Service & Leadership
Team leadership as Customer Service Team Leader (KPI enforcement, performance reviews, feedback).
Escalation handling, SLA adherence, and global client support.
Multitasking, problem-solving under pressure, and workflow optimization using software tools.
Technical & Soft Skills
Technical proficiency (CRM/ERP, warehouse systems, reporting tools).
Languages: Strong English, Burmese.
Safety/risk awareness, teamwork, responsibility, orderliness, and dynamic priority management.
Education: BA (Kalay University), Master of Divinity (Tahan Theological College).
Additionally:
Working in DWC airport, Dubai right now.
