Education:
Bachelor's Degree in Languages and Translation., Spanish Language Department 6 October University
Skills:
Hospitality & Guest Services: Front desk operations (check-in, check-out, guest registration) Handling guest inquiries, complaints, and special requests Ensuring high levels of customer satisfaction Providing information about hotel services, amenities, and local attractions Coordination with other departments. Reservation & Tourism Management: Room bookings, cancellations, and modifications Tourism assistance and coordination of guest activities Knowledge of hotel policies, procedures, and safety standards Technical Skills: Concerto hotel management software Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) maintaining accurate records and daily reports
SOFT SKILLS:
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution.
• Multitasking and time management in fast-paced environments.
• Professionalism, adaptability, and teamwork
Additionally:
Hospitality and tourism professional with extensive experience in hotel reception and guest services Skilled in managing front desk operations, reservations, and guest inquiries, while ensuring exceptional customer satisfaction. Proficient in hotel management software (Concerto) and Microsoft Office, with strong organizational, communication, and problem-solving skills Passionate about providing memorable experiences for guests and contributing to smooth hotel and tourism operations in both local and international environments
