Experience:
2023 — 2024: Support Agent , Obrio
- Provided operational support to users via online chat and email.
- Helped resolve technical and functional product issues.
2024 Jul — 2025 Jun: Support Agent , Prematch
- Provided customer support through email and live chat.
- Assisted users with registration and familiarized them with site rules.
Education:
Kyiv International University — Bachelor’s Degree
Skills:
Customer-oriented, proactive, empathetic, stress-resistant, team-oriented, self-motivated and fast-learning
Additionally:
Dear Hiring Manager,
I am writing to express my interest in the Chat Manager position. I have over two years of experience working in customer support, where I communicated with users daily via live chat and email, ensured compliance with platform rules, and maintained a high standard of communication quality.
In my previous roles as a Support Agent, I was responsible for monitoring user interactions, responding to inquiries in real time, handling sensitive or conflict situations, and maintaining a respectful and safe communication environment. This experience has helped me develop strong attention to detail, emotional intelligence, and the ability to remain calm and professional in any situation.
I am highly customer-oriented, responsible, and comfortable working with large volumes of messages. I understand the importance of following guidelines, moderating content carefully, and acting quickly when rules are violated. Additionally, I am used to working independently, managing my time effectively, and staying focused during repetitive tasks.
I am confident that my communication skills, reliability, and experience in chat-based support make me a strong candidate for this role. I would be glad to contribute to your team and help maintain a positive and safe user experience on your platform.
Thank you for considering my application. I look forward to the opportunity to discuss my candidacy further.
