Resume Customer service representative | Admin | RTA in Qatar Doha

Customer Service and Administrative Professional with extensive experience in call center operations, customer support, and reporting at Ooredoo Customer Care. Proven ability to handle diverse customer interactions across calls, live chat, hatsApp, and face-to-face retail support, consistently ensuring high service quality and customer satisfaction. Possesses a strong background in administrative and back-office support, including data analysis, KPI reporting, agent adherence tracking, break management, and performance monitoring.Highly proficient in Microsoft Excel for reporting, data entry,tracking, and analysis, with solid expertise in CRM systems,Dynamics 365, Verint, and Cisco Finesse. Detail-oriented, organized, and reliable, with a proven track record of supporting management through accurate reporting and efficient administrative processes in fast-paced environments.

HSC -Higher Secondary school cetificate

CUSTOMER SUPPORT VIA CALLS, LIVE CHAT, AND WHATSAPP CRM & CALL-CENTER TOOLS (VERINT, CISCO FINESSE, SIEBEL, DYNAMICS 365, RINGCENTRAL, SSS, NWI, KNOWMAX) MICROSOFT OFFICE (EXCEL, WORD, OUTLOOK, POWERPOINT) POS SYSTEM OPERATION KPI TRACKING & PERFORMANCE ANALYSIS REAL-TIME MONITORING & REPORTING (BREAKS, AHT) TEAMWORK EFFECTIVE COMMUNICATION BASIC ACCOUNTING & INVENTORY CONTROL MULTITASKING CASH HANDLING & RECONCILIATION

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Customer Service and Administrative Professional with extensive experience in call center operations, customer support, and reporting at Ooredoo Customer Care. Proven ability to handle diverse customer interactions across calls, live chat, WhatsApp, and face-to-face retail support, consistently ensuring high service quality and customer satisfaction. Possesses a strong background in administrative and back-office support, including data analysis, KPI reporting, agent adherence tracking, break management, and performance monitoring. Highly proficient in Microsoft Excel for reporting, data entry, tracking, and analysis, with solid expertise in CRM systems, Dynamics 365, Verint, and Cisco Finesse. Detail-oriented, organized, and reliable, with a proven track record of supporting management through accurate reporting and efficient administrative processes in fast-paced environments.