Handymen - Working specialties
Experience:
Team Leader – Code Hostel + Johns Coffee House and Tavern
August 2024 – September 2025
● Worked in a busy coffee house and hostel, helping customers and supporting the team every day.
● Helped with busy check-ins, check-outs, and meal times to make sure everything ran smoothly.
● Made sure every guest enjoyed their food and stay by giving friendly and fast service.
● Always stayed active and ready to help, aiming to give 10/10 service at all times.
● Checked that the place looked clean, tidy, and well-stocked.
● Dealt with customer questions and solved problems quickly and politely.
Reception & Food & Beverage Team Member – Staycity Aparthotel
November 2022 – August 2024
● Greeted guests warmly and gave friendly, helpful service at reception.
● Chatted with guests to make sure they were happy and enjoying their stay.
● Always aimed to go above and beyond for guests and provide 10/10 service.
● Worked hard with co-workers to receive 10/10 reviews from guests.
● Helped with check-ins and check-outs quickly and correctly.
● Helped train new staff and supported teamwork across departments.
Team Member – Greggs – Boswall Parkway
November 2020 – October 2022
● Delivered quick and friendly service to all customers.
● Promoted offers and upsold products to increase daily sales.
● Managed JustEat orders with attention to accuracy and speed.
● Trained and supported new colleagues while keeping high food safety standards.
Team Member – Greggs – Newkirkgate
February 2020 – November 2020
● Served customers in a polite and professional way.
● Restocked products and kept displays tidy and inviting.
● Supported multiple stores during Covid-19, adapting to changing needs.
Education:
NC: Travel and Tourism – Edinburgh College (June 2021)
Craigroyston High School (June 2020)
Higher: Spanish (B)
National 5: Italian (B), Travel & Tourism (B), ESOL (B), Maths (C)
Skills:
● Excellent Customer Service
● Team Leadership & Motivation
● Upselling & Sales Support
● Stock Control & Rotation
● Merchandising & Store Presentation
● Staff Training & Support
● Problem Solving & Conflict Resolution
● Time Management & Organisation
● POS & Ordering Systems
Additionally:
Enthusiastic and dependable customer service professional with over 5 years of experience in retail and hospitality. Passionate about helping customers, supporting team success, and keeping store and service areas running smoothly. Skilled in team leadership, upselling, stock control, and product presentation. Always focused on creating a welcoming environment, delivering great service, and handling customer enquiries with a positive and professional attitude.
