Hotel Manager/Salesman/Waiter
Restaurants - Cafes - Hotels
Experience:
Hotel Grand Brother's – Sylhet, Bangladesh
Reception Manager | Aug 2022 – Apr 2024
Education:
B.Sc. in Computer Science & Engineering (CGPA: 3.53/4.0)
Metropolitan University, Sylhet, Bangladesh – 2021
Higher Secondary Certificate (H.S.C.), Science Group (GPA: 3.75/5.0)
Sylhet Government College, Sylhet, Bangladesh – 2017
Secondary School Certificate (S.S.C.), Science Group (GPA: 5.00/5.0)
Chandbharang High School, Raykeli, Sylhet Division, Bangladesh – 2015
Skills:
Technical & Operations: KPI Compliance, Multi-outlet Supervision, Inventory Management, Sales
Forecasting, Retail Analytics
Tools & Systems: POS Systems, CRM Software, MS Office Suite, Time Management Tools
Soft Skills: Staff Development, Customer Relationship Management, Communication, Pressure
Handling, Creativity
Additionally:
Dynamic sales and hospitality leader with 4+ years of proven success driving retail revenue growth
and operational excellence in high-volume environments. Excelled as Sales Manager and Reception
Manager, achieving 25% revenue growth and 30% guest satisfaction improvement through KPI
optimization and staff development. Adept in multi-outlet supervision, inventory management, and
CRM-driven customer engagement. Seeking Field Manager roles to scale international retail
operations.
