Resume Front desk receptionist in Montenegro Tivat

08/2025 – Present Customer Service Manager Twixt Logistics, Nairobi, Kenya · I manage key client relationships and solving operational problems to ensure fleet efficiency. · I focus on driving customer retention and business growth through reliable service. · Fostering a customer-first culture and ensuring exceptional service at all client touchpoints. · Transforming client challenges into opportunities for value-added service and contract renewal. 08/2022 – 09/2024 Healthcare Assistant Sure Care Croydon, London, United Kingdom · Provided personalized patient care including medication administration, wound dressing, and catheterization. · Monitored and recorded vital signs to ensure timely medical interventions. · Assisted medical staff in routine procedures and emergency responses. · Maintained accurate patient records and ensured strict compliance with infection control and safety protocol 09/2019 – 07/2020 Primary School Teacher St. Brian Salana Academy, Kajiado, Kenya · Developed and delivered engaging lesson plans in English, Social Studies, Art & Craft, and Music. · Assessed student progress and implemented tailored strategies for improvement. · Fostered a safe, inclusive, and creative learning environment to support academic and social-emotional growth. 05/2022 National Electoral Educator & Registrar Electoral and Boundaries Commission, Nairobi, Kenya · Conducted civic education on voting procedures, electoral rights, and peaceful election practices. · Assisted in voter registration and ensured compliance with electoral deadlines. · Collaborated with officials to maintain transparency and efficiency in electoral processes. 08/2019 Census Enumerator Kenya National Bureau of Statistics (KNBS), Nairobi, Kenya · Conducted door-to-door data collection for the national census. · Processed and managed confidential survey data with precision. · Worked independently and within teams to meet strict national deadlines.

07/2025 Diploma in Business Management Mount Kenya University, Nairobi, Kenya 07/2019 P1 Teacher Certificate Machakos Teachers’ College, Machakos, Kenya 11/2016 Kenya Certificate of Secondary Education (KCSE) Noonkopir High School, Kenya

.Proficient in Microsoft Office (Word, Excel, PowerPoint), Data Collection & Reporting · Communication & Interpersonal: Strong report writing, documentation, public speaking, and community mobilization. · Client & Service Management: Customer service, problem-solving, and adaptability in high-pressure environments. · Leadership & Collaboration: Team leadership, collaboration, and project management. · Care & Education: Teaching, curriculum development, patient care, medical support, and emergency

English

My expertise lies in being the calm, capable first point of contact. As a Customer Service Manager, I build lasting relationships and solve problems under pressure. My background as a Healthcare Assistant trained me in protocol, empathy, and handling sensitive situations with care. I am a professional who ensures every interaction is efficient, supportive, and leaves a lasting positive impression.