Resume customer care specialist , sales and marketer, travel manager. in Kenya Nairobi

Dear Hiring Team, I am a dedicated Customer Support professional with a strong background in the fintech sector, most recently serving as a Customer Representative at Cleo AI. During my time there, I managed complex financial tasks, including savings optimization, subscription management, and cash advance onboarding for a US-based clientele. I pride myself on being a highly disciplined and quick learner. I have a proven track record of mastering new platforms and complex financial disclosures in short timeframes, ensuring that I can provide accurate and empathetic support from day one. I am flexible, eager to take on new challenges, and committed to maintaining the high standards of service your company is known for. I look forward to the possibility of discussing how my experience in fast-paced financial environments can benefit your team. Best regards, Salome N.

• 2015-2018: Kenya Certificate of Secondary Education, Bridge Hill Girls High School • 2019-2020: Diploma in Technology in Cosmetology and Beauty Science, Dykan College

Adaptive Learning: A fast learner with the ability to master new software, product scripts, and industry regulations in record time. Emotional Intelligence: Empathetic listener who excels at de-escalating tense situations and making customers feel "heard." Leadership & Mentorship: Experienced in guiding team members and maintaining high morale in fast-paced environments. Conflict Resolution: Strong problem-solving skills focused on finding "win-win" solutions for both the customer and the company. Time Management: Highly disciplined and able to prioritize urgent tasks without losing attention to detail. Vibrant Interpersonal Skills: Naturally bubbly and approachable personality that builds immediate rapport and brand loyalty.

English

Omnichannel Support: Proficient in managing high-volume inquiries via live chat, email, and phone systems. CRM & Technical Tools: Expert at navigating complex customer databases, ticketing systems (Zendesk/Salesforce), and fintech platforms. Sales & Upselling: Proven ability to identify customer needs, handle objections, and promote service upgrades or protection plans. Regulatory Compliance: Skilled in handling sensitive financial data and following strict airline/fintech security protocols. Multicultural Communication: TOEIC-certified proficiency in English with experience assisting a diverse global clientele. Travel Management: Expertise in international ticketing, itinerary planning, and resolving complex travel disruptions.