Resume Administrator in Canada Toronto

Administrative Officer — Saki Farm & Avertis Solutions Ltd, Kenya January 2024 – December 2025 Supported operational and staff administration across internal teams, suppliers, and customers. Key Contributions • Maintained and updated records for ~20 staff including attendance and operational tracking. • Handled 20–30 daily operational and staff requests, ensuring timely responses and accurate follow-through. • Acted as trusted point of contact for staff queries, escalating sensitive matters appropriately. • Managed documentation and filing systems, ensuring information remained organised, retrievable, and confidential. • Coordinated communication between management, suppliers, and international shipping partners to prevent missed tasks. • Tracked pending actions and followed up until completion to maintain operational continuity. Impact Maintained consistent day-to-day operations by ensuring records were accurate, requests were completed, and information was handled responsibly. Sales Apprentice — Solutions & Account Support, Sama, Nairobi February 2023 – September 2023 Supported Account Executives and Solutions Engineers within a structured corporate workflow environment. Key Contributions • Supported coordination across 15–20 active client accounts, ensuring internal teams had accurate information. • Documented meeting notes and action items after 3–4 weekly meetings and tracked completion status. • Managed assigned workflow tickets and followed escalation processes where required. • Ensured timely responses between business and technical teams through consistent follow-ups. • Worked within defined processes requiring accuracy, structure, and professional communication. Impact Developed strong discipline in tracking requests, documenting decisions, and maintaining reliable operational processes within a global organisation. Server – EKA Hotel, Nairobi March 2020 – December 2022 4-star international hotel near Jomo Kenyatta International Airport. Key Contributions • Managed high-volume guest interactions across shifts • Resolved service issues and handled sensitive situations • Supported both service floor and kitchen coordination during peak operations • Maintained hygiene and operational standards Impact Developed strong interpersonal communication and service recovery skills relevant to employee support roles. Flight Attendant Intern – Air Kenya July 2019 – December 2019 Key Contributions • Assisted passengers through boarding and inflight procedures • Communicated safety instructions clearly and calmly • Followed strict operational protocols Impact Strengthened structured communication and responsibility in safety-critical operations.

• Bachelor of International Business Administration – USIU • Kenya Certificate of Secondary Education – Lukenya Girls High School • Care Assistant Essentials Certification

Office and administrative management, Microsoft Office (Excel, Word, Outlook), Power BI (basic dashboards & data review), AI productivity tools (documentation drafting, summarisation, task assistance)

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Willing to relocate for work.