Experience:
AL RUMANAH PACKAGING MATERIAL TR. LLC. – Sharjah, United Arab Emirates
Customer service representative
[ 29/06/2025 – Current ]
•Handled customer inquiries, requests, and complaints in a professional manner
•Provided accurate information about products, services, and company policies
•Resolved customer issues efficiently to ensure high satisfaction levels
•Maintained customer records and updated information in the system
•Followed company procedures and service quality standards
•Escalated complex issues to supervisors when required
•Managed phone calls, emails, and walk-in customers effectively
•Maintained a positive and courteous attitude at all times
•Assisted in achieving customer service targets and KPIs
•Worked closely with team members to improve service delivery
Hotel Ludhiana Regency – Punjab, India
Customer service representative
•Efficiently troubleshoot and resolve customer complaints, inquiries, and technical issues via phone, email,
chat, or social media.
•Maintain an in-depth, up-to-date knowledge of company products, services, and policies to provide accurate
information to customers.
•Manage high volumes of inbound calls and customer service cases while meeting strict service-level
agreements (SLAs).
•Process orders, returns, and exchanges accurately within the company’s internal ERP or POS systems.
•Identify opportunities to suggest additional products or service upgrades that add value to the customer's
experience.
•Proactively identify recurring customer pain points and suggest workflow improvements to management.
Education:
HIgher Secondary School 12th Grade
Skills:
Microsoft Word / Microsoft Office / Social Media / Google Drive / Team-work oriented / Organizational and
planning skills / Outlook / Microsoft Excel / Decision-making / Good listener and communicator / Reliability
