CSB Bank Ltd - Assistant Manager, Pune, Maharashtra
August 2022 - October 2022
Yes Bank - Deputy Manager, Pune, Maharashtra
Developing and implementing marketing plans to attract new customers and
sell financial and services
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Process all loan • files and Gold loan
Monitoring customer accounts and recommending appropriate actions to
bank management
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Communicating with borrowers about their accounts or helping to open new
accounts
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Monitoring interest rates in order to spot changes in market trends and make
recommendations for changes in interest rates on loans
•
Improved customer satisfaction by addressing and resolving complaints
promptly.
•
Collaborated with the management team to develop strategic plans for
business growth and improvement.
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Mentored junior staff members in their professional development by offering
guidance/support in their assigned roles.
•
Offered hands-on assistance to customers, assessing needs, and maintaining
current knowledge of consumer preferences.
•
Improved team efficiency by streamlining processes and implementing
innovative management strategies.
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[email protected]
(+91) ...5
Moshi, Maharashtra 412105
https://www.linkedin.com/in/g
opal-lad-.../
EDUCATION
Bachelor of Science, Science
Dr.Babasaheb Ambedkar
Marathwada University,
Aurangabad, Maharashtra
May 2012 - April 2015
PERSONAL
DETAILS
Date of Birth: 23/11/1993
Nationality: Indian
Marital Status: Married
Passport: R6259888
October 2021 - July 2022
RBL Bank - Relationship Manager, Pune, Maharashtra
February 2020 - October 2021
IDFC FIRST BANK - Senior Bank Officer, Pune, Maharashtra
October 2017 - February 2020
Manil Engineers - Purchase Executive, Pune, Maharashtra
February 2017 - September 2017
Navketan Pharma Pvt Ltd - Packing Officer, Aurangabad, Maharashtra
Generated repeat business through exceptional • customer service.
Conducted performance evaluations and provided constructive feedback to
employees.
•
Maintained positive customer relations by addressing problems head-on and
implementing successful corrective actions.
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• Managed senior-level personnel working in marketing and sales capacities.
• Managing relationship with customers
• Conducting customers interviews
• Identifying and communicating customer needs
• Managing relationships with customers
• Positive 'can do' approach
• Teamwork Skills
• Strong attention to detail and a completer finisher
• Able to stay calm under pressure
• Achieve set targets in terms of deposit and advances
• Ensure daily reports are done accurately and one a timely basis
• Receive clearing Cheque and foreword to clearing section
Ensure that any or all expenses for the branch are processed as per policy and
with due diligence
•
• Delivering solution or redirecting problems to branch operation manager
Resolved customer complaints with empathy, resulting in increased loyalty
and repeat business.
•
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
Negotiated with vendors to procure best prices and quickest service for
equipment and supplies.
•
Reviewed purchasing department activities to evaluate opportunities for cost
savings and efficiency improvements.
•
Managed the end-to-end procurement process, from purchase order creation
to payment processing, ensuring accurate documentation and timely
execution.
•
Directed preparation of purchase orders or bid requests to meet material
needs for production operations.
•
Modified price levels, availability and markets for competitive company
advantage.
•
Prepared purchase orders accurately and followed up with suppliers to
confirm receipt and delivery schedules.
•
Resolved discrepancies between purchase orders and invoices promptly,
maintaining a high level of accuracy in financial records.
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