Restaurants - Cafes - Hotels
Experience:
1. Trijaya Pratama Futures (TPFX), Customer Relation Officer 07/2025 – 10/2025 | Bandung, Indonesia
2. Sudut Pandang, Tour Guide 06/2025 – 07/2025 | Bandung, Indonesia
3. BTPN Syariah, Instructional Facilitator 02/2025 – 07/2025 | Bandung, Indonesia
4. Padjadjaran University, Intern – Integrated Service Unit (Front Desk & Admin Support) 04/2024 – 12/2024 | Sumedang, Indonesia
5. Hilton Hotel, Front Desk Agent 04/2021 – 08/2021 | Bandung, Indonesia
Education:
1. Shinawatra University, Master's Degree 01/2026 – Present | Bangkok, Thailand
2. Padjadjaran University, Bachelor's Degree 08/2021 – 02/2025 | Sumedang, Indonesia
Skills:
Customer Experience, Customer Support, Stakeholder Communication, Service Operations, Process, Improvement, Reporting & Documentation, Data Analysis, Remote Collaboration, Customer Experience, Customer Support, Stakeholder Communication, Service Operations, Process Improvement, Reporting & Documentation, Data Analysis, Remote Collaboration
Additionally:
Service and operations professional with experience supporting clients and stakeholders, coordinating service processes, and translating qualitative and quantitative data into clear, actionable insights. Strong communicator with structured reporting skills and adaptability in fast-paced, cross-functional, and international environments.
